Refund Policy

Intelligence Hub

30-Day Cooling-Off Period

You have 30 days from the date of installation to change your mind. If you decide to return your Intelligence Hub within this period, we will arrange collection and provide a full refund for the hardware cost.

Return Requirements

To be eligible for a return, the Intelligence Hub must:

  • Be in good working condition.
  • Not have been physically damaged by the customer.
  • Include all components installed by our technician.

Return Process

  1. Contact us to request a return within 30 days of installation.
  2. We will arrange a convenient time to collect the Intelligence Hub.
  3. Our technician will uninstall and collect the equipment.
  4. Your refund will be processed once the equipment has been collected.

After 30 Days

After the 30-day cooling-off period, the Intelligence Hub is yours to keep. Returns are not available after this period, but our warranty and support continue to apply.

Subscription Services

Home Intelligence Service

  • Subscriptions are billed monthly with the required base and any additional cameras.
  • No long-term contract required - cancel anytime.
  • Partial months will not be refunded.
  • Service continues until the end of the paid billing period.

Cancellation Process

To cancel your subscription:

  1. Contact us to request cancellation.

Data After Cancellation

  • Access to stored data will be terminated upon service end date.
  • Immediate data erasure on deletion.
  • Ensure you have downloaded the data you need before cancellation.

Refund Processing

Timeline

  • Refund processed once equipment has been collected.
  • Confirmation sent via email.
  • Refund issued to original payment method within 10 business days.
  • Bank processing may take an additional 3-5 business days.

Questions

If more than 15 business days have passed since your equipment was collected, contact us and we'll investigate.

Hardware Issues

If your Intelligence Hub isn't working as expected:

  • Contact us and we'll investigate.
  • Our team will remotely troubleshoot where possible.
  • If we can't resolve it remotely, we may swap your hub with a replacement while we diagnose the issue.
  • We're here to help keep your system running.