Everything you need to know about scOS. Can't find what you're looking for? Get in touch.
We don't offer a free trial. There is no long-term contract — cancel anytime. New consumers who sign up at a distance also have a 14-day cooling-off right.
Read answerUse the configurator on our website. It takes about 2 minutes and shows you instant pricing — no waiting for quotes, no sales calls.
Read answerscOS works with your existing Power over Ethernet (PoE) CCTV cameras. PoE means one cable handles both power and data — no separate power supplies, no batteries to charge.
Read answerNest cameras are well-designed and integrate nicely with Google's ecosystem. If you're already in that world, they fit naturally.
Read answerWe looked at what the security industry was actually selling people and asked a simple question: what problem are they solving?
Read answerRing is built around a simple idea: see who's at your door. That's genuinely useful. The doorbell camera, the easy app, the quick notification when someone presses the button.
Read answerYes. The Hub is loaned with Home Intelligence. All behavioural detection runs in our cloud, so the subscription is required for the service to work.
Read answerHub setup is included. Camera supply and mounting, if you need them, are billed by a third-party installer. scOS does not take that payment.
Read answerThe Intelligence Hub is included on loan. Home Intelligence starts from £10 per month. There is no minimum term.
Read answerThe Intelligence Hub is loaned, not sold. It is included with your subscription. If you keep it after cancelling we may charge £156 including VAT for the Hub, and £12 including VAT if the power supply is not returned.
Read answerNo. Month-to-month subscription. Stay because scOS works, not because you're locked in.
Read answerYes. scOS Home Intelligence is priced by how many cameras you connect, starting from £10 per month. No minimum term. Cancel anytime.
Read answerEverything.
Read answerEverything scOS can do.
Read answerBecause scOS continuously analyses every connected camera, 24/7—not just recording. That continuous AI monitoring is what the subscription covers.
Read answerYes. We provide self-setup instructions for the Intelligence Hub, and if you're comfortable running ethernet cables and mounting cameras, you can handle the entire installation.
Read answerYes. Someone over 18 needs to be present throughout the installation.
Read answerNot currently. We've built scOS for British homes and British infrastructure.
Read answerTypically between one and four hours, depending on how many cameras you're installing and the complexity of your property.
Read answerEngland and Wales currently. Scotland based on demand.
Read answerYes. Update your subscription anytime.
Read answerNot necessarily. If your cameras have ethernet connections and are at least 1080p quality, scOS will work with them.
Read answerscOS doesn't use Wi-Fi for cameras at all. Everything runs over ethernet — both the cameras and the Intelligence Hub.
Read answerAt minimum, one. But most homes benefit from two or three.
Read answerscOS works with most internet-connected cameras that have an ethernet connection. You might see these called PoE cameras or IP cameras. The Intelligence Hub is compatible with most NVRs.
Read answerThe Intelligence Hub is the device we loan you. It sits next to your router, ingests camera video, and can send output actions. All behavioural detection runs in our cloud.
Read answerThree reasons.
Read answerNot currently. scOS manages detection autonomously — that's how we maintain accuracy.
Read answerYes. scOS can read the number plates of vehicles arriving at your property, so your alert shows which vehicle turned up. It doesn't check plates against the DVLA or look up who owns a vehicle.
Read answerYes.
Read answerNo.
Read answerYes. scOS can control smart lights, speakers, and other IoT devices as part of its automated response.
Read answerYes. Most crimes happen after dark — that's precisely when you need protection most.
Read answerWe're building this.
Read answerNot currently. We're focused on direct device control rather than ecosystem integration for now.
Read answerWe use multiple vision models working together — similar to how your brain processes a scene.
Read answerEvent footage stays on your Intelligence Hub. If you have opted for an external hard disk, 24/7 recording continues locally during an outage. Cloud detection and remote alerts resume when the connection comes back.
Read answerSome, at first. While scOS learns a camera — typically the first two weeks — you may get extra alerts for ordinary activity. After that, far fewer.
Read answerYes, through the scOS app.
Read answerYes. The scOS app gives you live access to all your cameras, wherever you are.
Read answerNot yet. But we're working toward it.
Read answerNo. That's the point.
Read answerOnly when necessary.
Read answerMultiple things, simultaneously.
Read answerNo.
Read answerNo.
Read answerEvent footage stays on your Intelligence Hub, encrypted. 24/7 recording is also on the Hub if you have opted for an external hard disk. All behavioural detection runs in our cloud. Named providers process some alert-candidate video frames.
Read answerThe Data Ethics Zone is our public commitment to how we handle your data. It covers what we collect, why we collect it, how long we keep it, and who can access it.
Read answerEvent footage stays on your Intelligence Hub. 24/7 recording is also on the Hub if you have opted for an external hard disk. The Hub is compatible with most NVRs. All behavioural detection runs in our cloud, so video used for analysis leaves the Hub.
Read answerYou, and anyone you grant access under your account. Event footage stays on the Hub. Alert records can be seen by scOS support. Named providers process some alert-candidate frames.
Read answerYes. No cancellation fees. No hoops to jump through.
Read answerThe Intelligence Hub is loaned, not sold. If it is faulty, we repair or replace it at no extra charge for as long as you subscribe, and your statutory rights sit alongside that. Cameras are covered by their manufacturer.
Read answerscOS doesn't manufacture cameras — we work with existing brands. So hardware issues go through the camera manufacturer.
Read answerUK-based support accessible through our contact page, plus your dedicated scOS Architect.
Read answerWhen you subscribe to Home Intelligence, you'll be assigned a dedicated scOS Architect. They'll introduce themselves and become your primary point of contact for everything scOS-related.
Read answerConfigure your scOS system in minutes. See instant pricing, no sales calls.
Configure Your SystemFrom £10/mo, Hub and Hub installation included · No minimum term