Cancellation & Hub Returns

No upfront cost. Monthly subscription. Intelligence Hub stays with you while you're subscribed; we collect it when you cancel.

Cancelling Your Subscription

  • Cancel anytime — there's no long-term contract.
  • Partial months are not refunded.
  • Service continues until the end of your paid billing period.
  • The Intelligence Hub will be remotely wiped on cancellation.

How to Cancel

  1. Contact us to request cancellation.
  2. We'll confirm the end-of-service date and arrange the Hub return (next section).

Returning the Intelligence Hub

The Intelligence Hub is owned by scOS and provided to you on a loan basis for the duration of your active subscription. On cancellation, the Hub must be returned to us within 14 days.

How the Hub Comes Back

scOS will arrange the return at our discretion, using whichever option suits the situation:

  • An scOS engineer collects it from your address at a time we agree with you, OR
  • We send you a prepaid shipping label; you drop the Hub at any partner courier point.

In either case:

  • The Hub must be in good working condition, with no tampering or physical damage caused by the customer.
  • Include the original power supply and any accessories that were provided.

If the Hub Isn't Returned

If the Hub isn't returned within 14 days of cancellation, a Non-Return Charge applies. These figures are reasonable estimates of replacement cost (a written breakdown is available on request):

  • Hub: £156 (inc. VAT)
  • PSU: £12 (inc. VAT) — if missing/not returned with the Hub
  • £30 (inc. VAT) — administrative charge if the Hub is returned undamaged within 30 days (replaces the Hub charge above)

Full terms in the Service Agreement, Section 20C.

Hub Care While Subscribed

For longevity and reliable service, please keep the Hub:

  • Indoors, in a cool space (10–24°C).
  • Well-ventilated.
  • In an environment with relative humidity below 60% and low dust levels.
  • Connected via Ethernet to a trusted internet source.

Hardware Issues

While your subscription is active and the Hub has been cared for in line with the conditions above, scOS will replace any failed components or, if needed, the whole Hub at no extra cost. Contact us if you notice anything wrong and we'll remotely troubleshoot first; if the Hub needs replacing we'll send a new one and collect the old one.

Damage caused by drops, liquids, electrical interference, tampering, or unauthorised modifications is not covered — see the Service Agreement for full terms.

A Note on Security

scOS will NEVER ask you to access the Intelligence Hub directly. If anyone calling themselves scOS — even by phone, email, or text — asks for your app credentials or asks you to open, connect to, or modify the Hub, treat it as phishing.

Verify any unusual contact via our contact page.

Data After Cancellation

  • Access to stored data ends on your service end date.
  • Data is then erased on our automated retention schedule (see our Data Ethics Zone).
  • Please download anything you want to keep before cancellation.

Questions

For anything not covered above, contact us and we'll get back to you.