scOS stands for 'Security Operating System.' It's an intelligent software platform that powers our CCTV hardware. Unlike standard cameras that just stream video, scOS uses powerful Artificial Intelligence to analyse every frame of footage in real-time. It's looking for specific indicators of threat, such as a person hiding their face, loitering in a specific spot, or carrying tools. This intelligence allows the system to make 'decisions'—like whether to turn on a light to warn someone off or to send an emergency alert to your phone. It's essentially like having a security guard watching your home 24/7, but without the cost or the privacy concerns.

When the system detects motion, it doesn't just send an alert. It first categorises the object (person, vehicle, animal) and then evaluates its behaviour. If a person enters your driveway in Stevenage, the system checks if they are approaching the door or just passing by. If the behaviour is deemed suspicious, scOS can trigger 'Active Deterrence.' This might involve a verbal warning from the camera's speaker or a change in lighting. You receive a rich notification on your phone that includes a snapshot and a description of the event (e.g., 'Suspicious person detected at side gate'). This all happens in milliseconds, often stopping a crime before it even begins.

Yes, we have a dedicated team of installers covering all of Stevenage and the surrounding North Hertfordshire areas. Whether you're in Great Ashby, St Nicholas, Shephall, or the Old Town, we can provide a professional, tidy installation. Our team is familiar with the various housing styles in Stevenage, from the original New Town terraces to the more modern detached homes. We pride ourselves on a 'zero-mess' installation process, ensuring all cables are hidden and the system is fully calibrated to your property's specific layout before we leave. Most Stevenage residents can get their system installed within a few days of ordering.

Stevenage has a crime rate that is generally in line with the national average, but like any town, it has hotspots for vehicle crime and residential burglary. Our system is designed to address these local issues directly. For example, our vehicle recognition feature is a powerful tool against the rising trend of keyless car theft. By monitoring your driveway and alerting you the moment an unauthorised person approaches your vehicle, scOS provides a critical layer of protection that traditional alarms miss. We also focus on 'perimeter protection,' ensuring that any attempt to access your rear garden or side paths is met with an immediate AI-driven response.

We use professional-grade, high-definition cameras equipped with the latest Sony Starvis sensors for incredible low-light performance. These cameras are specifically chosen for their ability to work with our AI Intelligence Hub. They feature wide-angle lenses to cover more of your property with fewer units, and they include built-in microphones and speakers for two-way communication and AI voice warnings. The hardware is IP67-rated, meaning it's completely waterproof and built to last for years in the British climate. We offer both turret and bullet-style cameras to suit the aesthetic of your home.

Absolutely. The scOS app is available for both iOS and Android and provides a crystal-clear live stream of your cameras. You can also access a 'Timeline' of events, where the AI has automatically tagged interesting moments like 'Delivery Driver,' 'Vehicle Arrival,' or 'Deterrence Event.' This means you don't have to scroll through hours of empty footage; you can jump straight to the moments that matter. The app also allows you to manually trigger the deterrents, such as the siren or the lights, and talk through the cameras' speakers from anywhere in the world.

The Intelligence Hub is the core of the scOS system. It's a small, silent device that connects to your home router and acts as the central processor for all your cameras. While the cameras capture the images, the Hub does the 'heavy lifting' of the AI analysis. This is a much more secure and faster way of processing data than relying purely on the cloud. The Hub also contains a high-endurance hard drive for local storage, ensuring your footage is recorded even if your internet goes down. It's the Hub that makes the system truly 'smart' and autonomous.

Your data security is our top priority. All video footage is stored locally on your Intelligence Hub using high-level encryption. When you view footage on your phone, it's streamed through a secure, encrypted tunnel. If you choose our cloud backup service, your 'event clips' are stored in secure UK-based data centres, never overseas. We are fully GDPR compliant, and our system is designed with 'Privacy by Design' principles. This means we include features like 'Privacy Masks,' which allow you to black out your neighbour's windows or public pavements from the recording, ensuring you stay on the right side of the law while protecting your home.

Installation in Stevenage is competitively priced and offers incredible value compared to traditional, passive systems. A standard professional installation starts with a flat fee for the hardware and labour, with no hidden costs. Once installed, the scOS service starts from just £19 per month. This subscription is vital as it provides the 'intelligence'—the ongoing AI processing, UK-based cloud storage, and regular software updates that keep your system ahead of new criminal tactics. It also includes full technical support from our UK team. We provide a bespoke quote for every home to ensure you only pay for the cameras you actually need.

scOS is highly adaptable and works on almost any residential property in Stevenage. For semi-detached and detached houses, we typically recommend a 2 to 4 camera setup to cover the front drive, side access, and rear garden. For terraced homes, a front and back camera often provide comprehensive coverage. We also offer solutions for flats and apartments, focusing on doorbell cameras and internal security. During our initial consultation, we'll look at your property's specific 'vulnerability points' and recommend a system that provides the best protection for your budget. No property is too large or too small for scOS.