Traditional CCTV is passive—it records, but only helps solve crime after it happens. scOS is active. Our AI monitoring understands behaviour in real-time, distinguishing between your family, delivery drivers, and genuine threats. When danger is detected, scOS acts immediately with MotionX (our advanced motion intelligence), triggering responses like alarm activation or authority alerts within seconds. Rather than reviewing hours of footage after a break-in, scOS prevents the break-in from happening in the first place.

Yes. scOS works with most wired IP cameras already installed at your property. We support mainstream brands and protocols—our team will assess your setup during installation to confirm compatibility. If any existing cameras aren't compatible, our installers can recommend cost-effective replacements. In most cases, you'll avoid the expense of ripping out and replacing your entire system.

scOS protects your home with three integrated layers of defence. First, Presence Simulation makes your property appear occupied even when you're away, lighting rooms unpredictably and triggering realistic activity. Second, MotionX our intelligent motion detection—identifies genuine threats in real-time, distinguishing between a fox passing through your garden and an intruder near your door. Third, Active Intervention goes further: when a threat is confirmed, scOS automatically triggers alarm activation, emergency lighting, and authority notifications. Criminals want easy targets; scOS removes that opportunity.

All scOS processing happens securely within UK data centres and operates fully in line with GDPR. Your video footage remains encrypted and never leaves the UK without your explicit consent. We don't sell your data, don't use it for training AI models on your property, and don't share it with third parties. Every frame is treated as confidential information belonging to you alone. Your privacy isn't a feature we charge extra for—it's fundamental to how we operate.

A video doorbell shows you who's at your door—that's reactive. By then, someone's already on your property. scOS is completely different: it doesn't wait for someone to ring the bell. Our AI actively monitors your entire property 24/7, detecting threats approaching your home, not just standing at your front door. scOS spots suspicious activity in your garden, by your windows, or near entry points before a criminal even reaches your door. You get prevention, not just identification.

We're honest about this: scOS requires a stable internet connection for its AI capabilities to work. When your connection drops, local camera recording continues (if your cameras support it), but our intelligent detection, MotionX analysis, and response features won't function until your internet is restored. Most outages are brief, but it's important you understand this limitation upfront. For homes in areas with frequent connectivity issues, we recommend discussing backup solutions with our team during installation.

We offer two options: professional installation or self-setup. Our installers will position your Intelligence Hub (the small device powering all AI features), configure your cameras, test connections, and walk you through the mobile app in roughly 2-3 hours. If you're technically confident, we provide step-by-step guides for self-setup. Either way, you'll get full support—our team is available to answer questions as you go. Most customers are up and running within a day of installation.

scOS detects and responds in seconds. The moment our AI identifies suspicious behaviour—someone approaching a window, testing a door handle, or other threat patterns—the system immediately triggers your configured responses: alarm activation, emergency lighting, or authority notifications. This speed is crucial: the faster you respond, the more likely a criminal abandons your property. We're not passively recording; we're actively intervening in real-time.

No. scOS is designed to protect your property's exterior and entry points. Most Norwich homes need 2-4 cameras covering front entrance, rear garden, side access, and driveways. Our installers assess your property and recommend the most effective camera placement for AI monitoring. Interior recording is optional—many customers prefer privacy inside their home, and external monitoring stops most break-ins before they happen anyway.

You'll receive an instant notification on your phone with details of what our AI detected. If you've enabled automatic responses, scOS activates them immediately: alarms sound, lights trigger, and emergency services can be contacted based on your settings. You can also manually trigger responses from the app if you want to escalate—like activating two-way communication with nearby authorities. Either way, the system acts in seconds, not hours.