2N Missing Features? Unlocking Your Intercom's Full Potential

Unlocking the Full Potential of Your 2N Intercom: A Guide to Missing Features

2N intercoms are powerful and highly configurable devices, packed with a wide array of features for security and communication. However, you may find that a specific function you were expecting to use—such as video to mobile, lift control, or integration with a third-party system—is either missing from the web interface or greyed out.

This professional guide is here to help you understand the common reasons for missing features on your 2N IP intercom, focusing on the key areas of licensing, firmware, and configuration.

## The Most Common Reason: Software Licensing

Unlike many consumer electronic devices, professional-grade systems like 2N often use a licensing model to enable specific functionalities. This allows customers to purchase only the features they need.

If you are missing a significant feature, it is highly probable that you do not have the required licence installed on the device.

Examples of Licensed Features:

• Video: Enhanced video streaming capabilities.
• Integration: Compatibility with major VMS and home automation systems (e.g., Milestone, Crestron, Control4).
• Lift Control: The ability to control elevator access directly from the intercom.
• NFC: Support for Near Field Communication credentials.
• HTTP API: Advanced access for custom programming and integration.
• Informing/Paging: The ability to make audio announcements to other IP audio devices.

### How to Check and Add Licences

1. Log in to the Web Interface: Access your 2N intercom's configuration page using its IP address.
2. Navigate to Licences: Go to the System section and click on the Licences tab.
3. Review Active Licences: This page will display a list of all the licences that are currently active on your unit. Compare this list against the feature you are trying to use.
4. Add a New Licence: If you have purchased a new licence key from your 2N distributor, you can enter it in the 'Add Licence' field on this page to activate the corresponding feature.

## The Importance of Firmware Updates

Firmware is the operating software that runs on your 2N intercom. 2N regularly releases firmware updates that not only improve security and fix bugs but also add new features and capabilities.

• Check Your Firmware Version: In the web interface, go to System > Information to see your current firmware version.
• Check for the Latest Version: Visit the official 2N website and go to the product page for your specific intercom model. Compare your version with the latest available version in the 'Downloads' section.
• Perform an Upgrade: If your firmware is outdated, follow the instructions provided by 2N to upgrade it. A feature you are looking for may have been introduced in a more recent version.

## Configuration Dependencies

Some features and settings in the 2N interface will only become visible after you have configured a prerequisite service. The system is designed to hide irrelevant options to keep the interface clean.

For example:

• SIP Settings: Advanced options for call routing or DTMF codes will not be visible until you have first enabled a SIP account under Services > Phone/SIP.
• Email Settings: Options to send emails on certain events (like a missed call) will only appear after you have configured an email server under Services > Email.
• Switch Configuration: The settings for controlling a door strike or light (Hardware > Switches) are dependent on the switch being correctly configured and enabled first.

If you can't find a setting, take a step back and ensure the parent service it belongs to has been fully and correctly configured.

By methodically checking your licences, ensuring your firmware is up-to-date, and verifying your service configurations, you can solve the mystery of missing features and unlock the full, powerful functionality of your 2N intercom system.