2N Package Detection Not Working? Troubleshooting Guide

Troubleshooting 2N Package Detection Issues

2N's package detection is an advanced video analytic feature designed to automatically notify you when a parcel is left in a predefined area, such as your doorstep. This is a powerful tool for preventing porch piracy and confirming deliveries. However, if the feature isn't working, isn't available, or is generating false alarms, this guide will help you configure and troubleshoot it effectively.

The functionality of package detection relies on a combination of licensing, firmware, and precise configuration within the 2N device's web interface. A problem in any of these areas can prevent the feature from working as expected.

### Pre-Troubleshooting Checklist: Compatibility and Licensing

Before you dive into the settings, you must verify that your device and its license support this feature.

1. Check Your Model: Package detection is a sophisticated analytic and is typically available on newer or higher-end 2N IP intercoms and cameras. Confirm in your device's datasheet or manual that it supports advanced video analytics.
2. Verify Firmware Version: This feature requires a recent firmware version. Log in to your 2N device's web administration interface and check for any available firmware updates under the 'System' > 'Maintenance' section. Always update to the latest recommended version.
3. Confirm Your License: Crucially, advanced analytic functions like package detection often require an enhanced license (e.g., a Gold or AXIS Video Motion Detection 4.0 license). In the web interface, navigate to 'System' > 'License' and check that the required license is active. If not, you will need to purchase and activate one.

If your device, firmware, or license does not support the feature, you will not be able to enable it.

How to Configure and Fix 2N Package Detection

If you've confirmed your device is compatible, follow these steps to set up or fix the feature using the 2N Automation settings.

## 1. Accessing the Automation Section

All the configuration for package detection is done in the Automation section of the 2N web interface.

1. Log in to your 2N device's web interface using its IP address.
2. Navigate to the 'Services' > 'Automation' section.
3. Ensure that the Automation feature itself is enabled.

## 2. Creating the Package Detection Function

You will need to build a new automation function that tells the device what to look for and what to do when it sees it.

1. Add a New Function: Click on 'Add' to create a new, empty function. Give it a descriptive name like "Package Detection Alert".
2. Set the Trigger (The 'When'):
   • The trigger for this function is the analytic event. Click the '+' button in the 'Events' section.
   • From the dropdown menu, select an event like 'Object-in-Area Detected' or a similar motion detection event.
   • This will open a configuration window. Here you need to define the specifics.
3. Configure the Analytic:
   • Detection Area: Draw a precise box that covers only the area where a package would be left. Do not include public footpaths, roads, or swaying plants. A smaller, more specific zone is better.
   • Object Type: This is key. In the settings, specify the object type you are looking for. Choose 'Package' or a similar classification if available.
   • Dwell Time: Set a 'Time-in-Area' or 'Dwell Time'. This tells the system to only trigger an alert if the object remains stationary for a certain period (e.g., 10 seconds). This prevents alerts from a person just walking past.
   • Save the analytic configuration.

## 3. Defining the Action (The 'Then')

Now you need to tell the device what to do when a package is detected.

1. Add an Action: In your "Package Detection Alert" function, click the '+' button in the 'Actions' section.
2. Choose an Action Type: Select the desired notification method. Common choices include:
   • 'Send Email': Configure it to send an email (with an attached snapshot) to your address.
   • 'HTTP Request': For integration with home automation systems.
   • 'Play Sound': Play a specific sound from the intercom's speaker.
3. Configure and Save: Fill in the details for your chosen action (e.g., enter your email address and SMTP server details). Save the action and then save the entire automation function.

Reducing False Alarms

If you are getting alerts for things that aren't packages, you need to fine-tune your analytic settings.

• Refine the Detection Zone: Make the zone smaller and more specific to your doorstep.
• Increase Dwell Time: If you get alerts for mail being posted, increase the dwell time so the alert only triggers for objects that are stationary for a longer period.
• Adjust Object Size: In the analytic settings, you can often define a minimum and maximum object size. Configure this to ignore small items like leaves or very large items that are not packages.
• Improve Lighting: Ensure the detection area is well-lit, especially at night. Poor lighting can confuse the analytics engine.

By carefully checking your license, updating your firmware, and precisely configuring the automation function, you can achieve reliable and accurate package detection with your 2N device.