Why Are Features Missing From Your Abode System?
Abode offers one of the most flexible and powerful DIY home security systems available, but it can be confusing when you can't find or access a specific feature you were expecting. In nearly all cases, "missing" features are not due to a fault in your system but are instead determined by your Abode subscription plan.
This guide will help you understand how Abode's plans work, which features are included in each tier, and how you can unlock the full potential of your security system.
Understanding Abode's Subscription Plans
Abode's features are structured into three main tiers. It's essential to know which plan your account is on to understand what you should have access to.
### 1. Basic Plan (Free)
This is the default plan you have if you are not paying for a subscription. It provides the core, self-monitored security functions.
- What you get: Live video streaming, push notifications, system arming/disarming from the app, and limited smart home integrations (like Alexa and Google Assistant).
- What's missing: You do not get access to the powerful CUE automation engine, 24/7 professional monitoring, cellular backup, or any cloud storage for video recordings.
### 2. Standard Plan (Paid)
This is the first paid tier, designed for users who want to self-monitor their system but with enhanced features.
- What you get: Everything in the Basic plan, plus:
- Full CUE Automation Engine: Create complex custom rules and automations.
- Video Storage: Cloud storage for your cameras' video clips (typically 10 days).
- Detailed Timeline: A comprehensive history of all events.
- In-App Panic Alarms.
- What's missing: This plan still does not include 24/7 professional monitoring or cellular backup.
### 3. Pro Plan (Paid)
This is the top-tier plan that provides the full, traditional security system experience.
- What you get: Everything in the Standard Plan, plus:
- 24/7 Professional Monitoring: In the event of an alarm, Abode's monitoring centre will be notified and can dispatch emergency services.
- Cellular Backup: If your internet connection goes down, the system will use a cellular connection to stay online and connected to the monitoring centre.
- Potential for Homeowner's Insurance Discounts.
Common "Missing" Features and How to Get Them
Let's look at the most common features users can't find and link them to the required plan.
### Missing Feature: Creating Custom Automations (CUE)
- Problem: You can't find the option to create "if this, then that" rules, like "if my front door opens between 5 PM and 6 PM, turn on the living room light."
- Solution: This is the primary feature of the Standard Plan. You must upgrade from the free Basic plan to unlock the CUE automation engine.
### Missing Feature: 24/7 Professional Monitoring
- Problem: You can't find the option to have your system monitored by a professional service that can call the police or fire department for you.
- Solution: This is the key feature of the Pro Plan. You must subscribe to the highest tier to enable professional monitoring.
### Missing Feature: Saving and Viewing Video History
- Problem: Your camera shows a live feed, but no recordings are being saved when motion is detected.
- Solution: Cloud storage for video clips is a paid feature. You need to be subscribed to either the Standard or Pro Plan to have your videos recorded and stored.
### Missing Feature: Cellular Backup
- Problem: You receive a notification that your system is offline when your internet goes out.
- Solution: Cellular backup, which keeps the system online during an internet outage, is only included with the Pro Plan.
How to Check and Change Your Plan
- Log in to Your Account: Open the Abode app or log in to the Abode web portal.
- Navigate to Your Profile/Billing: Find the section related to your account subscription or billing details.
- Review Your Current Plan: The app or website will clearly state whether you are on the Basic, Standard, or Pro plan.
- Upgrade: From this section, you will have the option to upgrade your plan to unlock the features you need.
By understanding that Abode's most powerful features are tied to its subscription tiers, you can easily identify why a feature might be missing and take the necessary steps to activate it.