Understanding Abode's 24/7 CVR Feature
The 24/7 recording feature, often called CVR (Cloud Video Recording), is a premium option for Abode users that provides a continuous, uninterrupted video history from your compatible cameras. Unlike standard motion-detection clips, CVR captures everything, ensuring you never miss a moment. If you're having trouble with this feature, it's usually due to a subscription, hardware, or connectivity issue.
Why is My Abode Camera Not Recording 24/7?
There are a few key reasons why your continuous recording might not be active:
- Incorrect Subscription Plan: 24/7 CVR is only available on specific Abode plans (typically the Pro Plan).
- Incompatible Camera: Not all Abode cameras support this feature.
- Poor Wi-Fi Connection: A weak or intermittent Wi-Fi signal can interrupt the continuous upload to the cloud.
- Feature Not Enabled: The setting may simply be turned off within the Abode app.
How to Fix Abode 24/7 Recording Issues
Let's work through the solutions to get your camera recording around the clock.
### 1. Verify Your Abode Subscription Plan
This is the most common reason for the feature being unavailable.
- Log in to your Abode account on the web portal or in the app.
- Navigate to your account or subscription settings.
- Confirm that you are subscribed to the Pro Plan (or the plan that explicitly includes 24/7 CVR).
- If you are on a lower-tier plan, you will need to upgrade your subscription to enable continuous recording.
### 2. Check Camera Compatibility
Ensure the camera you are trying to use is capable of 24/7 recording.
- Supported Models: The Abode Cam 2 and the camera built into the Abode IOTA hub are the primary devices that support CVR.
- Check the Specs: If you are unsure, check the official product documentation for your specific camera model on the Abode website. Older or different models may only support clip-based recording.
### 3. Enable 24/7 Recording in the App
You need to manually activate the feature for each compatible camera.
- Open the Abode App.
- Select the camera you want to configure from your device list.
- Go into the camera's settings.
- Look for an option labelled '24/7 Recording' or 'CVR'.
- Toggle the switch to the 'On' position.
If this option is greyed out or missing, it reinforces the likelihood of an issue with your subscription plan or camera compatibility.
### 4. Improve Your Wi-Fi Connection
Uploading a continuous video stream requires a strong and stable internet connection.
- Check Upload Speed: Run an internet speed test. You should have at least 2 Mbps of upload speed available per camera that is using 24/7 recording.
- Signal Strength: In the Abode app, check the signal strength of your camera. If it's weak, the CVR feed may be unreliable.
- Reduce Interference: Move your Wi-Fi router closer to the camera, or consider using a Wi-Fi extender to boost the signal in the camera's location.
### 5. Reboot Your Camera and Router
A classic troubleshooting step that can solve many temporary glitches.
- Power Cycle the Camera: Unplug your Abode camera from its power source, wait for 30 seconds, and plug it back in.
- Reboot Your Router: Similarly, unplug your internet router, wait a minute, and then plug it back in. Allow a few minutes for it to fully restart and for your camera to reconnect.
By following these steps, you should be able to resolve the vast majority of issues preventing your Abode system from recording 24/7. If the problem continues, it may be time to contact Abode support for more specific technical assistance.