Suspect Unauthorized Access on Your Abode System? Here's What to Do.
Your Abode home security system is the core of your home's safety, so the thought of someone gaining unauthorized access to it can be deeply unsettling. If you've noticed strange behaviour or received suspicious notifications, it's crucial to act quickly and decisively to secure your account and protect your home.
This guide provides a clear, urgent action plan to follow if you suspect your Abode account has been compromised.
Warning Signs of Unauthorized Access
Be on high alert if you notice any of the following:
- The system mode (Standby, Home, Away) changes without your input.
- You receive notifications for events you didn't trigger, such as a door opening when you're home alone.
- You see unfamiliar devices listed in your account's device list.
- Your account settings, automations (CUE), or personal information have been altered.
- You are unexpectedly logged out of your Abode app.
- You see login alerts or timeline events from locations you don't recognize.
An Emergency Action Plan to Secure Your Abode Account
If you suspect a breach, follow these steps in order, without delay.
### Step 1: Immediately Change Your Password
This is your first and most critical line of defence. A strong, unique password will lock out anyone who may have gained access.
- Log into your Abode account via the web portal or mobile app.
- Navigate to your Account Settings.
- Find the Change Password option.
- Create a strong password. A good password should be long (at least 12-15 characters) and include a mix of uppercase letters, lowercase letters, numbers, and symbols.
- Do not reuse a password from any other service. If the password you were using for Abode is used elsewhere, you should change it on those accounts as well.
### Step 2: Enable Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA) is arguably the most important security feature for any online account. It adds a second layer of security that prevents someone from logging in even if they have your password.
- In your Abode Account Settings, find the Security or Two-Factor Authentication section.
- Follow the prompts to enable it. You will typically link your account to an authenticator app (like Google Authenticator or Authy) or your phone number to receive a unique, time-sensitive code each time you log in.
- Enable this feature immediately. It is your best defence against unauthorized logins.
### Step 3: Review All Authorized Devices and Users
Once your account is secured with a new password and 2FA, you need to check who and what has access.
- Review Logged-in Devices: In your account settings, find a list of all devices (phones, computers, etc.) that are currently logged into your account. If you see any devices you do not recognize, use the option to "Log out all other devices" or remove them individually. This will force them to re-authenticate, which they cannot do without your new password and 2FA code.
- Check User Permissions: Review the list of all users who have access to your system. If you have granted access to family members, friends, or service providers, ensure that no unfamiliar accounts are listed. Remove any users that you do not recognize or who no longer need access.
### Step 4: Audit Your System's Timeline and Automations
Carefully review your system's event Timeline. Look for any disarms, mode changes, or sensor triggers that are out of the ordinary. This can help you understand the extent of the breach and what the unauthorized user may have been doing.
Additionally, check your CUE automations to ensure none have been created or modified without your knowledge.
By taking these immediate and thorough steps, you can effectively lock out intruders, re-secure your Abode system, and restore your peace of mind.