Aiphone Blurry Video? Here’s How to Fix It Today

How to Troubleshoot a Blurry Video Feed on Your Aiphone Intercom

An Aiphone video intercom provides both security and convenience, but a blurry video feed can defeat its purpose. When you cannot clearly see who is at your door, it becomes a point of frustration and a potential security risk. Fortunately, most causes of blurry video can be resolved with some straightforward troubleshooting.

This guide will help you identify the cause of the blurry image on your Aiphone system and provide practical steps to restore its clarity.

Step 1: Start with a Simple Physical Inspection

The source of the problem is often something simple on the exterior of the door station. Let's rule out the basics first.

• Clean the Camera Lens: The lens is exposed to the elements and can easily accumulate dust, dirt, fingerprints, or water spots. This is the most common cause of a blurry image.

  1. Take a soft, microfibre cloth.
  2. Gently wipe the camera lens in a circular motion.
  3. For tougher grime, you can lightly dampen the cloth with a lens cleaning solution or water. Do not spray liquid directly onto the unit.
  4. Ensure the lens is dry and check the video feed again.

• Check for Condensation: In certain weather conditions, moisture can get trapped behind the lens cover, creating a foggy or blurry effect. If you see condensation, the unit may need to be opened and allowed to dry out. In persistent cases, the weather seal may be compromised and require attention.

Step 2: Investigate Camera Focus and Settings

If cleaning the lens does not solve the problem, the issue might be with the camera's focus.

• Manual Focus Adjustment: Some Aiphone models feature a manual focus ring that can be adjusted. This may have been knocked out of place or was never set correctly during installation.

  • Important: Check your specific model's manual to see if manual focus adjustment is possible.
  • If it is, you may need to remove a cover plate to access the lens. Carefully and slowly turn the focus ring while a second person watches the indoor monitor, stopping when the image is sharp.

• Digital Settings: While most Aiphone systems do not have extensive user-adjustable video settings like IP cameras, check your master station's menu for any options related to brightness or contrast. An improperly set contrast level can sometimes be mistaken for a blurry image.

Step 3: Examine Wiring and Power

A poor connection can degrade the quality of the video signal as it travels from the door station to your indoor monitor.

1. Inspect All Connections: Check the wiring at the back of the door station and the master station. Ensure all connections are tight and secure. Look for any signs of corrosion on the wires or terminals, especially on older installations.
2. Verify Cable Integrity: The cable connecting the components could be damaged. Look for any visible signs of wear, kinks, or cuts along the length of the wire if it is accessible. Signal degradation over very long cable runs can also sometimes contribute to a softer image.
3. Check Power Supply: Ensure that the system is receiving the correct and stable voltage as specified by the manufacturer. While less common, an unstable power supply can sometimes cause various performance issues, including video problems.

When to Call a Professional

If you have performed all the steps above and the video on your Aiphone intercom is still blurry, there may be a more significant issue at play. The camera module itself could be faulty, or there might be a more complex wiring problem that requires professional diagnostic tools.

At this point, it is best to contact a certified Aiphone technician. They have the expertise to accurately diagnose the fault and carry out the necessary repairs to get your system working perfectly again.