Aiphone Geofencing Not Working? Fix It With Our Guide

Aiphone Geofencing Not Working? Fix It With Our Guide

Geofencing is a powerful feature in the Aiphone system that uses your smartphone's location to automatically perform actions, such as arming or disarming a system when you leave or arrive home. When it fails to work, it can be both inconvenient and compromise your security. The good news is that the problem is almost always related to your smartphone's settings, not the Aiphone system itself.

This guide will provide a comprehensive walkthrough of the settings you need to check and adjust to get your Aiphone geofencing working reliably. We'll use clear, empathetic language (in British English) to help you solve this frustrating issue.

1. Understanding Geofencing's Reliance on Your Phone

A geofence is a virtual perimeter. The Aiphone app on your phone monitors your GPS location. When it detects that you've crossed the perimeter, it sends a command to your Aiphone system. For this to work, the app needs constant, uninterrupted access to your phone's location services, even when the app is running in the background. Modern smartphones have many features designed to save battery, which can interfere with this process.

2. Essential Smartphone Settings to Check

Let's dive into the settings on your iOS or Android device. These are the most common culprits.

## Location Permissions (The #1 Cause)

This is the most critical setting.

• On iOS (iPhone):

  1. Go to Settings > Privacy & Security > Location Services.
  2. Make sure Location Services are ON.
  3. Scroll down and tap on the Aiphone app.
  4. Under 'Allow Location Access', you must select 'Always'. Choosing 'While Using the App' is not sufficient for geofencing.
  5. Ensure the 'Precise Location' toggle is also turned ON.

• On Android:

  1. Go to Settings > Location. Make sure 'Use location' is ON.
  2. Go to Settings > Apps > Aiphone app.
  3. Tap on 'Permissions' > 'Location'.
  4. Select 'Allow all the time'. Choosing 'Allow only while using the app' will not work for geofencing.
  5. Make sure the 'Use precise location' option is enabled.

## Battery Optimisation Settings (The #2 Cause)

Phones try to 'put apps to sleep' to save power. We need to tell them to leave the Aiphone app alone.

• On iOS (iPhone):

  • Go to Settings > General > Background App Refresh.
  • Find the Aiphone app in the list and ensure its toggle is ON.

• On Android (Samsung, Google Pixel, etc.):

  • The location for this setting varies, but it's generally found under Settings > Apps > Aiphone app > Battery.
  • You need to select the option for 'Unrestricted' or 'Not optimised'. Avoid any settings that mention 'Optimised' or 'Restricted'.
  • Also, check your phone's general Battery Saver or Power Saving Mode. If this mode is active, it will likely disable background location tracking.

3. Reviewing Settings Within the Aiphone App

Once your phone settings are correct, let's double-check the app's configuration.

## Check the Geofence Boundary

1. Open the Aiphone app and go to the Geofencing settings menu.
2. Verify that your home address is correctly pinned on the map.
3. Adjust the Radius: If the virtual circle (radius) is too small, minor GPS inaccuracies can cause it to fail. Try increasing the radius to at least 150-200 metres. This provides a larger buffer zone for your phone to report its location change.

4. Other Important Factors

• Wi-Fi and Mobile Data: Ensure your phone has a stable internet connection via Wi-Fi or mobile data. The app needs this to communicate your location status back to the Aiphone system.
• Reboot Your Phone: If you've changed all these settings, give your phone a simple restart. This can force the new permissions to take effect properly.

By meticulously checking and correcting these phone-specific settings, you can resolve over 95% of Aiphone geofencing issues. Remember, the key is to give the app unrestricted, continuous access to your precise location.