Aiphone Live View Not Working? Here's How to Fix It.
Your Aiphone video intercom is a vital tool for screening visitors and securing your property. When the live video feed fails to appear on your master station or mobile app, it creates a significant security blind spot. This issue can be frustrating, but it's typically solvable by troubleshooting the connection between the components.
This guide will help you diagnose the root cause of the problem, whether it's a network issue, a software glitch, or a hardware problem, and get your live view working again.
Common Causes for Live View Failure
When you press the "view" button and get a black screen or a connection error, one of the following is usually to blame:
- Network Connectivity Issues: This is the most common culprit. A weak Wi-Fi signal, router problems, or incorrect network settings can prevent the video stream from reaching your device.
- App-Related Problems: The mobile app may lack the necessary permissions, be outdated, or have a temporary bug.
- Firewall Restrictions: Your network's firewall could be inadvertently blocking the video data from the intercom.
- Hardware or Wiring Faults: The issue might stem from the door station itself, the master station, or the physical wiring connecting them.
- Power Issues: If the door station isn't receiving adequate power, it cannot transmit a video signal.
Step-by-Step Troubleshooting Guide
Work through these steps in order to systematically identify and solve the problem.
1. Basic Network and Power Checks
Start with the simplest solutions first.
- Check Your Internet Connection: Is your home or business network online? On your smartphone, can you browse the web? Ensure the master station (especially for IP systems like the IX Series) is connected to the network.
- Reboot Your System:
- Restart your internet router. Wait for it to fully reconnect.
- Reboot your Aiphone master station. Unplug it from power, wait a minute, and plug it back in.
- Restart your smartphone.
- Check Device Power: Look at the outdoor door station. Is its call button or nameplate illuminated? If there are no lights, it may not be receiving power. Check its power supply and wiring connections.
2. Troubleshoot the Mobile App (For App-Related Issues)
If the live view works on your internal master station but not on your phone, focus on the app.
- Check App Permissions: Go into your phone's settings and find the Aiphone app (e.g., IXG Mobile, Aiphone GT). Ensure it has permissions for "Local Network" and "Mobile Data". A missing "Local Network" permission is a very common cause of this issue on iPhones.
- Update the App: Go to your phone's app store and check for any updates to the Aiphone app. An outdated version may have compatibility issues.
- Reconnect to Wi-Fi: Temporarily turn off Wi-Fi on your phone and see if the live view works over mobile data. Then, turn Wi-Fi back on and test again. This can help determine if the problem is specific to your Wi-Fi network.
3. Investigate Advanced Network Settings
If the basics don't work, the problem may lie deeper in your network configuration.
- Check for Firewall Blocks: Log in to your router's administration page. Look through the security or firewall settings to see if any traffic from the Aiphone master station's IP address is being blocked. You may need to create an exception or "allow" rule for the device.
- Port Forwarding: For remote access, some Aiphone systems require specific network ports to be forwarded on your router. Consult your Aiphone model's installation manual for the correct ports and instructions on how to set this up.
4. Inspect Hardware and Wiring
If you suspect a physical problem, proceed with caution.
- Check Wiring: Examine the connections at the back of the master station and at the door station. Ensure all wires are securely terminated and that the cable has not been damaged. For IP systems, ensure the Ethernet cable is properly plugged in.
- Consult a Professional: If you are not comfortable checking wiring or network settings, it is best to contact the professional security installer who fitted your Aiphone system. They will have the tools and expertise to diagnose and resolve hardware-related faults safely.