How to Fix Aiphone Intercom Notification Lag
A delayed notification from your Aiphone video intercom can mean missing a visitor, a delivery, or a critical security alert. When someone presses the button on your door station, you expect an instant alert on your mobile device. If there's a significant lag of several seconds—or even minutes—it undermines the system's core purpose of timely communication.
This frustrating delay is almost always a result of a bottleneck in the communication chain between the intercom, the network, and your smartphone. This guide will help you identify and fix the common causes of notification lag for your Aiphone system.
Understanding the Causes of Notification Delay
When the call button is pressed, a signal travels from the Aiphone station, through your router, over the internet to a push notification server (like Apple's or Google's), and finally to your phone. A delay can happen at any point in this journey.
Network Connectivity Issues
This is the most common culprit. A weak Wi-Fi signal to either the Aiphone master station or your smartphone can significantly slow down the process. High network latency or congestion on your local network can also contribute.
Smartphone and App Settings
Modern smartphones use aggressive power-saving features to extend battery life. These features can prevent the Aiphone app from running in the background or receiving data instantly, causing a delay until you next "wake up" your phone.
Server and Internet Delays
Sometimes the issue is outside your local network. The push notification services themselves can experience temporary congestion, or your internet service provider (ISP) may have high latency, slowing down all internet traffic.
Step-by-Step Troubleshooting for Aiphone Notification Lag
Follow these steps to restore instant notifications from your Aiphone system.
1. Optimise Your Smartphone Settings
Start with the device in your hand, as it's often the source of the problem.
- Disable Battery Optimisation for the Aiphone App:
- On Android: Go to 'Settings' > 'Apps' > 'Aiphone App' > 'Battery'. Select 'Unrestricted' or 'Do not optimise'.
- On iOS: Go to 'Settings' > 'General' > 'Background App Refresh' and ensure it is enabled for the Aiphone app.
- Check Do Not Disturb Mode: Make sure your phone is not in a 'Do Not Disturb' or 'Focus' mode that silences notifications from the app.
- Enable Cellular Data for the App: Ensure the Aiphone app is permitted to use mobile data, so you still get calls when you're not on Wi-Fi.
2. Strengthen Your Network Connection
Next, ensure the communication pathway is clear and fast.
- Test Wi-Fi Signal: Check the Wi-Fi signal strength on your phone and, if your Aiphone master station is on Wi-Fi, ensure it has a strong connection. A weak signal will delay data transfer.
- Use a Wired Connection for the Master Station: For the best possible reliability and speed, connect your Aiphone master station directly to your router using an Ethernet cable instead of Wi-Fi.
- Reboot Your Network: Restart your router, Aiphone master station, and your smartphone. This simple action can clear up many temporary network glitches that cause lag.
3. Reinstall the Aiphone App
If the issue persists, a fresh installation of the app can resolve corrupted settings or data.
- Delete the App: Completely uninstall the Aiphone app from your smartphone.
- Reboot Your Phone: Restart your device before reinstalling.
- Reinstall and Reconfigure: Download the latest version of the app from the official app store and log back into your system. You will need to grant it all the necessary notification permissions again.
By systematically addressing your phone's settings and your network's stability, you can eliminate the frustrating delays and ensure you receive your Aiphone notifications instantly.