Aiphone Package Detection Missing? A Troubleshooting Guide
The package detection feature on Aiphone video intercoms and doorbells provides invaluable peace of mind, alerting you the moment a delivery has been made. When this feature stops working, you lose a critical layer of security for your parcels. If you're no longer receiving specific 'package detected' alerts, this guide will help you diagnose and solve the problem.
We will explore the common reasons why Aiphone package detection might be failing and provide clear, actionable steps to restore its functionality.
## Understanding How Aiphone Package Detection Works
Before troubleshooting, it's helpful to understand what the system is looking for. Aiphone's package detection uses sophisticated AI algorithms to analyse the video feed. It's not just looking for motion; it's trained to recognise the specific size and shape of a box or parcel being placed and left in a designated area.
Common reasons for failure include:
- Feature is Disabled: The setting may have been accidentally turned off.
- Incorrect Activity Zones: The camera isn't monitoring the right area.
- Poor Camera View: The doorbell's position or an obstruction prevents a clear view of the package.
- Outdated Software: The device firmware may need an update to improve AI performance.
- Lighting Issues: Deep shadows or intense glare can confuse the detection algorithm.
## Step-by-Step Solutions to Restore Package Alerts
Follow these steps in sequence to identify and fix the issue.
### Step 1: Verify In-App Settings
The most common issue is often the simplest to fix: a setting that has been disabled.
- Open the Aiphone App: Go to the main screen and select the doorbell or intercom device you are having issues with.
- Navigate to Device Settings: Look for an icon that represents settings (often a gear or cog).
- Find Detection Settings: Locate a menu item such as 'Motion Settings', 'Smart Alerts', or 'AI Detection'.
- Enable Package Detection: Inside this menu, you should find a specific toggle switch for 'Package Detection'. Ensure this is turned on. It is a separate setting from general motion detection.
### Step 2: Optimise Your Activity Zone
The activity zone tells your Aiphone where to look for events. If it's not set correctly, packages will be ignored.
- Edit Your Activity Zone: In the motion settings, find the option to view or edit your motion or activity zone.
- Cover the Delivery Area: Ensure the zone you have drawn fully covers the ground area where a courier is likely to place a parcel. This includes your entire doormat and the surrounding floor space.
- Avoid Making the Zone Too Small: It's better to have a slightly larger zone than one that might miss a package placed just outside the boundary.
### Step 3: Assess Camera Placement and View
The AI needs a clear picture to work effectively.
- Check the Lens: Ensure the camera lens is clean and free from dust, smudges, or water spots. Use a soft microfibre cloth to wipe it gently.
- Evaluate the Angle: The camera should have a clear, downward-facing view of your doorstep. If it's mounted too low, it may not see a package placed on the ground.
- Remove Obstructions: Check for any new obstructions like large plants, decorations, or hanging objects that might be blocking the camera's view of the delivery spot.
### Step 4: Update Firmware and Reboot
Software updates and a simple reboot can solve underlying glitches.
- Check for Firmware Updates: In the device settings menu within the app, look for an option related to firmware or device information. If an update is available, proceed with the installation. These updates often contain crucial improvements for detection features.
- Reboot the Device: If your Aiphone system has a reboot option in the app, use it. Otherwise, you may need to temporarily disconnect it from its power source to perform a full restart.
By systematically verifying your settings and optimising your camera's view, you can resolve most issues with Aiphone's package detection feature and once again feel confident that you'll be notified of every delivery.