Amcrest App Crashing? Easy Steps to Resolve It Today

How to Fix Crashing Issues with the Amcrest App

Whether you use Amcrest View Pro for local access or Amcrest Cloud for remote storage, a constantly crashing app can make managing your security system impossible. An app that freezes, closes on its own, or becomes unresponsive is a common problem with a number of potential causes. This guide will walk you through the most effective solutions to restore stability to your Amcrest app.

Step 1: Perform Essential First-Aid Steps

Before diving into more detailed troubleshooting, always start with these foundational fixes.

• Force Stop the Application: This action ensures the app is fully shut down, rather than just minimised.

  • For Android: Navigate to Settings > Apps. Locate and tap on your Amcrest app (e.g., Amcrest View Pro), then tap the "Force Stop" button.
  • For iOS: Open the app switcher by swiping up from the bottom of the screen. Find the Amcrest app preview and swipe it upwards to close it.
  • After a few seconds, try launching the app again.

• Restart Your Smartphone: Rebooting your device is a time-tested solution that clears out temporary memory and can resolve countless software conflicts that might be causing the Amcrest app to crash.

Step 2: Clear Corrupted App Data

Apps store temporary files in a cache to operate more efficiently. When this data becomes corrupted, it's a frequent source of crashes.

For Android Users:

1. Open your device's Settings menu.
2. Go to Apps or Applications.
3. Find and select the Amcrest app that is crashing.
4. Tap on Storage & cache.
5. Press the "Clear Cache" button. This will not delete your camera settings or login details.
6. Restart the app and check if the issue is resolved.

For iOS Users:

iOS does not offer a direct way to clear an app's cache. The best practice is to delete and reinstall the application.

1. Tap and hold the Amcrest app icon on your home screen.
2. Select "Remove App" and then "Delete App".
3. Go to the App Store, search for the Amcrest app, and download it again.

Step 3: Keep Your Software Updated

Running outdated software is one of the leading causes of instability. This applies to both the Amcrest app and your phone's operating system.

• Update the Amcrest App: Open the Google Play Store (Android) or the App Store (iOS), search for your Amcrest app, and tap the "Update" button if one is available. Developers regularly release updates to fix bugs that lead to crashes.
• Update Your Phone's OS: Go to your phone's system settings and check for any available software updates. A recent Amcrest app update might require a newer version of Android or iOS to function correctly.

Step 4: Isolate the Problem

Sometimes, the app itself is stable, but a specific camera feed or setting is causing the crash.

• Test Individual Cameras: If the app crashes when you try to view all cameras at once, try viewing them one by one. If you find that the crash only occurs when accessing a specific camera, the problem may lie with that device.
• Reboot the Problematic Camera: Unplug the power from the camera that seems to be causing the crash. Wait for a minute and then plug it back in. This will restart the camera's software and may resolve the issue.
• Check Substreams: If you are using Amcrest View Pro, the app might be struggling to decode the high-resolution main stream from many cameras at once. Try setting the default view to the "Sub Stream" in the app's settings, which is lower quality but requires less processing power. If this stops the crashing, your phone may be struggling to handle the high-definition feeds.

By systematically working through these solutions, you can identify and fix the root cause of your Amcrest app crashes and restore reliable access to your security camera system.