Amcrest Pink Purple Tint on Video? Here’s How to Fix It Now

Amcrest Pink Purple Tint on Video? Here’s How to Fix It Now

If your Amcrest camera is displaying a pink or purple tint on video footage, you’re not alone. This issue often stems from hardware calibration errors, stuck IR cut filters, or sensor misalignment. The good news is, most cases can be resolved with simple steps like power cycling, firmware updates, or re-pairing the device. Continue reading for a detailed, step-by-step guide tailored to your specific model and situation.

Quick Fixes for Amcrest Pink Purple Tint

Before diving into complex troubleshooting, try these quick actions to resolve the issue in under 30 seconds:

• Power cycle your camera: Unplug the device (or disable power in the app) for 30 seconds, then reconnect it. This resets temporary glitches.
• Restart the Amcrest View Pro 2 app: Close the app completely, then reopen it. Force restart your smartphone if needed.
• Check the LED status: A blinking or unusual LED colour may indicate a hardware fault. Refer to your camera’s manual for normal indicator behaviour.
• Verify power cable/battery: Ensure the power source is stable. For battery-powered models, charge fully before testing.
• Log out and back into the app: Sign out of your Amcrest account, then log back in. This refreshes the app’s connection to the device.

Step-by-Step Troubleshooting for Amcrest Pink Purple Tint

Check Your Amcrest Camera’s Wi-Fi Band Settings

Amcrest cameras may experience tint issues if connected to a 5GHz Wi-Fi network. Most models (e.g. IP4M-1041B, IP4M-SN2110EW-AI) perform best on 2.4GHz bands. In the Amcrest View Pro 2 app:

1. Navigate to Device Health → Network Status.
2. Ensure Wi-Fi Band is set to 2.4GHz.
3. If using a dual-band router, disable 5GHz temporarily.

Update Amcrest Camera Firmware

Outdated firmware can cause sensor or IR filter calibration errors. To update:

1. Open the Amcrest View Pro 2 app.
2. Go to Device Settings → Firmware Management.
3. If an update is available, follow the on-screen instructions. Ensure the camera remains powered during the update.

Verify Amcrest Camera Signal Strength

Weak Wi-Fi signals (RSSI below -70dBm) can lead to video distortion. Check signal strength via:

1. In the app, go to Device Health → Signal Strength.
2. If the signal is weak, move the camera closer to the router or use a Wi-Fi extender.
3. For models like the AD410 Video Doorbell, ensure the router is within 30 metres (100 feet) and free of obstructions.

Factory Reset Amcrest Camera (Model-Specific)

If tint persists after updates, perform a factory reset:

• AD410 Video Doorbell: Press and hold the reset button on the back for 10 seconds until a chime confirms reset.
• IP4M-1041B: Hold the factory reset button on the back for 20 seconds until the green LED turns red.
• IP4M-SN2110EW-AI: Press the factory reset button on the camera body for 20 seconds until the device responds.

After resetting, re-pair the camera via the Amcrest View Pro 2 app.

Re-Pair Amcrest Camera with the App

Unpairing and re-adding the camera can resolve persistent tint issues:

1. In the app, go to Device Settings → Unpair Device.
2. Confirm the unpairing and restart the camera.
3. Re-add the camera through the Add New Device option.

Advanced Diagnostics for Amcrest Pink Purple Tint

Access Amcrest Camera Diagnostic Logs

Diagnostic logs can reveal hardware or software errors. To access them:

1. Open the Amcrest View Pro 2 app.
2. Navigate to Device Diagnostics → Storage Health Check.
3. Review logs for errors related to the IR filter or sensor. If logs indicate a hardware fault, contact Amcrest support.

Contact Amcrest Support

If tint remains after all steps, contact Amcrest’s official support team via https://amcrest.com/support. Provide:

• Camera model number (e.g. IP4M-1041B)
• Firmware version
• Steps you’ve already tried
• Sample footage showing the tint

Hardware Fault Diagnosis

Persistent tint may indicate a hardware issue, such as a stuck IR cut filter or damaged sensor. Signs of hardware failure include:

• Tint occurs in both day and night modes
• No improvement after firmware updates or factory reset
• LED behaves erratically (e.g. constant red blinking)

In such cases, consider replacing the camera or contacting Amcrest for repair options.

Understanding Why Amcrest Cameras Show Pink or Purple Tint

A pink or purple tint typically arises from:

1. Stuck IR cut filter: This filter switches between day and night modes. If it fails, the camera may not adjust correctly, causing tint.
2. Sensor misalignment: Physical damage or manufacturing defects can cause the sensor to misinterpret light.
3. Environmental factors: Extreme temperatures or humidity can temporarily affect sensor performance.
4. Firmware bugs: Outdated firmware may cause calibration errors.

In the UK, older homes with solid brick or stone walls may experience signal interference, worsening tint issues if Wi-Fi is unstable. Always ensure your camera is on a 2.4GHz network and signal strength is strong.

A Managed Alternative to Amcrest Cameras

If you find yourself repeatedly troubleshooting your Amcrest camera for tint issues, a fully managed system like scOS may be worth considering. scOS eliminates the need for manual resets, firmware updates, or Wi-Fi troubleshooting — all equipment is permanently powered and monitored remotely. With scOS, you’ll never have to deal with pink or purple tint caused by unstable connections or outdated software. It’s a reliable alternative for UK homeowners seeking consistent performance without the hassle of DIY maintenance.

Preventing Amcrest Pink Purple Tint in the Future

To avoid recurring tint issues:

• Regularly update firmware via the Amcrest View Pro 2 app.
• Keep the camera on a stable 2.4GHz Wi-Fi network with signal strength above -70dBm.
• Clean the lens and housing to prevent dust or debris from affecting sensor performance.
• Schedule periodic checks via the Device Diagnostics section in the app.
• If using battery-powered models, replace batteries every 3–5 years as per the manufacturer’s guidelines.

When to Replace Your Amcrest Camera

Most Amcrest cameras last 5–8 years with proper care. Signs it may be time to replace include:

• Persistent tint despite all troubleshooting steps
• Frequent hardware faults (e.g. LED errors, power issues)
• Firmware updates no longer available
• Sensor degradation (e.g. blurry or discoloured footage)

Under the Consumer Rights Act 2015, UK consumers have up to 6 years (or 5 in Scotland) to claim faulty goods. If your camera is under warranty, contact Amcrest directly. Otherwise, consider professional installation for a new system.