Annke Geofencing Not Working? A Step-by-Step Fix

Annke Geofencing Not Working? Here's How to Fix It

Geofencing is a powerful feature in the Annke security app that should automatically arm and disarm your system based on your phone's location. When it works, it's incredibly convenient. When it doesn't, it can leave your system disarmed when you're away or armed when you're home. This guide will help you troubleshoot and resolve the common issues that prevent Annke's geofencing from working correctly.

## Understanding How Annke Geofencing Works

For geofencing to function, the Annke app needs to know your phone's location at all times. It creates a virtual perimeter (a 'geofence') around your home. When your phone crosses this boundary, the app sends a command to your security system to change its mode (e.g., from 'Home' to 'Away').

The most common reasons for failure are related to your smartphone's settings, not the Annke system itself. These settings often prioritise battery life over background location tracking.

## Essential Steps to Make Geofencing Reliable

Follow these critical steps to ensure your phone is set up correctly for geofencing. These instructions are provided for both iOS and Android, but the exact menu names may vary slightly.

### 1. Grant Correct Location Permissions

This is the most important setting. The app needs to be able to see your location even when it's not open on your screen.

• On iOS:

  1. Go to your iPhone's Settings.
  2. Scroll down and tap on the Annke app.
  3. Tap on Location.
  4. You must select 'Always'. If you only select 'While Using the App', geofencing will not work.

• On Android:

  1. Go to your phone's Settings.
  2. Tap on Apps (or 'Applications').
  3. Find and tap on the Annke app.
  4. Tap on Permissions, then Location.
  5. You must select 'Allow all the time'. The option 'Allow only while using the app' is not sufficient.

### 2. Enable Background App Refresh / Unrestricted Data

The app needs to be able to run in the background to check your location.

• On iOS:

  1. Go to Settings > General > Background App Refresh.
  2. Ensure the main toggle is on, and also find the Annke app in the list and make sure its individual toggle is enabled.

• On Android:

  1. This is often tied to battery settings. Go to Settings > Apps > Annke > Battery.
  2. Select 'Unrestricted' or disable any battery optimisation for the Annke app. This prevents the operating system from putting the app to sleep.

### 3. Ensure a Stable Connection

Geofencing relies on your phone knowing its location accurately.

• GPS: Keep your phone's GPS or Location Services enabled.
• Wi-Fi and Mobile Data: Both should be enabled. Your phone uses Wi-Fi signals to help pinpoint its location, even if you're not connected to a network. The app needs mobile data to communicate with the Annke servers when you're away from home.

### 4. Configure the Geofence in the Annke App

Finally, check the settings within the Annke app itself.

• Accurate Home Location: Make sure the pin for your home location is placed correctly on the map.
• Adjust the Radius: The geofence radius defines the boundary. If it's too small, an inaccurate GPS reading could cause the system to arm or disarm incorrectly. Try increasing the radius to make the boundary larger and less sensitive to minor GPS fluctuations.
• Enable the Feature: Double-check that the geofencing feature is actually enabled for your security system within the Annke app's settings or arming modes.

By ensuring these permissions and settings are correctly configured on your smartphone, you can resolve the vast majority of issues with Annke's geofencing feature.