Is the Package Detection Feature Missing on Your Annke Camera?
Package detection is an increasingly popular smart feature on security cameras, providing specific alerts when a delivery is made. If you believe your Annke camera supports this feature but you can't find the option in your settings, it can be puzzling. This guide will help you troubleshoot the reasons why Annke package detection might be missing and how you can enable it.
Step 1: Confirm Your Camera Model Supports Package Detection
First and foremost, it's crucial to understand that not all Annke cameras have this feature. Package detection is a sophisticated AI function that requires specific hardware and software.
- Check the Product Page: Visit the official Annke website and find the product page for your specific camera model. The list of features will explicitly state if "Package Detection" is included.
- Read the Manual: Review the user manual that came with your camera. The setup and features section should detail all the available smart detection types.
- Look for AI Branding: Often, cameras with these advanced features are marketed as part of an "AI Series" or will have "Smart Detection" capabilities prominently advertised. If your model is a more basic one, it likely does not include this specific function.
Step 2: Update Your Camera's Firmware
If you have confirmed your camera model is supposed to have package detection, the most common reason for it being missing is outdated firmware. Manufacturers often roll out new features or enable existing ones through firmware updates.
- Connect Your Camera: Ensure your Annke camera is powered on and connected to the network.
- Open the Annke App: Log in to the corresponding mobile or desktop application for your camera.
- Navigate to Device Settings: Find the settings or configuration menu for your specific camera. This is often represented by a gear icon.
- Check for Updates: Look for an option labelled "Firmware Update", "Device Version", or "Check for Update".
- Install the Update: If a new firmware version is available, follow the on-screen prompts to download and install it. This process can take several minutes. It is critical that you do not power off the camera during the update process.
- Reboot and Re-check: After the update is complete and the camera has rebooted, go back into the settings to see if the package detection option has appeared.
Step 3: Enable Smart Detection Features
After a firmware update, you may need to manually enable the feature. The setting is usually located within the alarm or event settings menu.
- Go to the camera's Settings menu.
- Look for a section named "Smart Detection", "AI Events", or "Event Settings".
- Within this menu, you should see toggles for various detection types, such as "Humanoid Detection," "Vehicle Detection," and, if supported, "Package Detection".
- Enable the toggle for package detection.
- You may also need to configure the detection zone by drawing a specific area on the screen where you expect packages to be left. This helps to reduce false alarms.
Step 4: Optimise Camera Placement and Lighting
For the AI to function reliably, the camera needs a clear view.
- Unobstructed View: Make sure your porch or delivery area is not obscured by pillars, plants, or other objects.
- Good Lighting: The area should be well-lit, either by natural light or a porch light, especially for deliveries made in the evening.
- Correct Angle: The camera should be positioned to get a clear view of the ground where packages are placed. An extreme top-down view might sometimes struggle to identify a box.
If you have verified your model's compatibility and followed all these steps, but the feature remains missing, it is recommended to contact Annke's official technical support for further assistance.