Anran Camera Audio Not Working? Follow These Easy Steps

Easy Steps to Fix Your Anran Camera's Audio Problems

An Anran security camera is a great tool for keeping an eye on your property, but when the audio stops working, you lose an important feature. Whether you can't hear the live feed or the two-way talk is silent, this guide will walk you through the simple fixes to get the sound back on.

Most issues can be resolved quickly by checking a few key settings in the app and on your phone.

Step 1: Unmute the Audio in the App

Often, the solution is as simple as tapping a button. The audio feed in the app may be muted by default to prevent noise when you first open it.

1. Open the app you use for your Anran camera (such as ARCCTV or CamHipro).
2. Select your camera to go to the live view.
3. Look for a speaker icon displayed on the live view screen.
4. If the icon has a line through it, tap it to unmute the sound. You should immediately hear the live audio from the camera's microphone.

Step 2: Enable the 'Record Audio' Setting

If there is no sound on your recorded videos, you need to make sure the camera is configured to record audio in the first place.

1. From the live view, tap the settings icon (usually a gear symbol) for your camera.
2. Navigate to the Video Settings or Record Settings menu.
3. Look for an option called Record Audio or Audio Enable.
4. Make sure this option is toggled on.
5. Save the settings and exit the menu. New recordings should now include sound.

Step 3: Check Your Smartphone's App Permissions

If people can't hear you when you try to use the two-way talk feature, the problem is likely on your phone, not the camera. The app needs your permission to access your phone's microphone.

For iPhone Users:

1. Go to your iPhone's Settings.
2. Scroll down to your list of apps and find the Anran app (e.g., ARCCTV).
3. Tap on it and make sure the Microphone toggle is switched to the ON position (green).

For Android Users:

1. Go to your phone's Settings.
2. Tap on Apps or Application Manager.
3. Find and select the Anran app.
4. Tap on Permissions.
5. Ensure that Microphone is in the 'Allowed' list.

Step 4: Reboot the Camera

A simple restart can clear up temporary software bugs that might be affecting the audio processing.

1. Unplug the power cable from your Anran camera.
2. Wait for about 30-60 seconds.
3. Plug the power cable back into the camera.
4. Allow a couple of minutes for the camera to fully restart and connect to your network.
5. Check the audio again in the app.

Step 5: Factory Reset the Camera

If none of the above steps work, performing a factory reset is the final troubleshooting step. This will return the camera to its original settings.

Please note: A factory reset will erase your Wi-Fi settings, and you will need to set up the camera again from the beginning.

1. Make sure the camera is powered on.
2. Locate the reset button. It may be a small pinhole button that requires a paperclip or the included reset pin.
3. Press and hold the reset button for 10-15 seconds. The camera will often make a sound or its lights will flash to indicate the reset is starting.
4. Release the button and wait for the camera to reboot.
5. Once it has restarted, open your app, delete the camera from your device list, and then use the 'Add Device' function to set it up again.