Troubleshooting Anran Local Storage and SD Card Issues
Using a Micro SD card for local storage in your Anran security camera is a great way to save video footage without paying for cloud subscription fees. However, when the camera fails to recognise the SD card, stops recording, or won't format the card, it can be a major source of frustration. This guide will help you diagnose and fix the most common local storage problems with Anran cameras.
Most SD card issues fall into one of four categories:
- Incompatibility: The SD card is not the right type, class, or format.
- Card Failure: The SD card itself is fake, damaged, or has reached the end of its lifespan.
- Software Glitches: The camera's firmware or app settings are preventing proper operation.
- Hardware Fault: The SD card slot on the camera is physically damaged.
By following the steps below, you can systematically identify the cause and find the solution.
Step-by-Step Guide to Fixing Anran SD Card Problems
Always start with the simplest and most common solutions first. Before you begin, ensure the camera is powered off before inserting or removing the SD card to prevent corruption.
## 1. Verify SD Card Compatibility and Authenticity
This is the most common cause of storage issues. Not all SD cards are created equal.
- Use the Right Type: Anran cameras typically require a Micro SD card. A full-size SD card will not fit.
- Check the Class: For recording video, you need a card that can handle a constant stream of data. Use a Class 10 or UHS-1 (U1) or higher rated card. This is indicated by a 'C' with a '10' inside it or a 'U' with a '1' inside it on the card's label.
- Confirm the Capacity: Check the maximum supported SD card capacity for your specific Anran camera model. While many support up to 128GB, some older models may have a lower limit (e.g., 64GB). Using a card that is too large can cause it to not be recognised.
- Beware of Fakes: The market is flooded with counterfeit SD cards that are sold cheaply but have a much smaller actual capacity and slower speed than advertised. They are highly unreliable and prone to failure. Always buy SD cards from reputable brands (like SanDisk, Samsung, Kingston) and authorised retailers.
## 2. Format the SD Card Correctly
The SD card needs to be in the correct file format for the camera to use it.
- Format on a Computer (First Time): If you are using a new card or a card that has been used in another device, it's best to format it on a PC or Mac first.
- Insert the Micro SD card into a card reader connected to your computer.
- For cards 32GB or smaller, format it as FAT32.
- For cards 64GB or larger, you may need a special tool to format it as FAT32, as Windows will default to exFAT. A free tool like 'guiformat' can be used for this.
- Format in the Anran App (Most Important): After the initial computer format, the final and most crucial step is to format the card inside the camera.
- Power off the camera, insert the SD card, and power it back on.
- Open the Anran app, go to the camera's 'Settings', and find the 'Storage Settings' or 'SD Card Management' menu.
- Select the 'Format' option. This will configure the card perfectly for the camera's specific needs. If this step fails, it often points to an incompatible or faulty card.
## 3. Check Camera Settings and Reboot
Ensure the camera is actually instructed to record.
- Enable Recording: In the camera's settings within the app, find the 'Recording Schedule'. Make sure that recording (either 'Continuous' or 'Motion-triggered') is enabled.
- Power Cycle the Camera: A simple reboot can resolve many temporary glitches. Unplug the camera from its power source, wait for 60 seconds, and then plug it back in. Wait for it to come back online and check the SD card status again.
What to Do If It's Still Not Working
If you have a confirmed compatible, authentic card and have followed all the formatting and setup steps, the problem may be more serious.
### Test with a Different SD Card
The easiest way to rule out a faulty card is to try a different one. Use a brand new, known-good Micro SD card that meets the compatibility requirements. If the new card works perfectly, then your original card has likely failed and needs to be replaced.
### Check for Firmware Updates
Manufacturers sometimes release firmware updates to improve compatibility with different types of SD cards. Check in the Anran app's settings for a firmware update for your camera and install it if available.
### Inspect the SD Card Slot
If multiple known-good cards fail to be recognised, the issue could be with the camera's hardware. Power off the camera and use a torch to look inside the SD card slot. Check for any bent or broken pins. If the slot appears damaged, the camera will likely need to be repaired or replaced. Contact Anran support for assistance.