Anran Package Detection Not Working? Here’s the Solution
The package detection feature on Anran security cameras provides peace of mind, alerting you the moment a delivery arrives at your doorstep. When this feature fails to work, it can be frustrating and leave your parcels vulnerable. Fortunately, the problem can usually be resolved by checking a few key settings and optimising your camera's setup. This guide will take you through the necessary steps to get your Anran package detection working reliably.
### How Anran Package Detection Works
Anran cameras with this feature use sophisticated AI algorithms to analyse motion events. The software is trained to recognise the specific shapes and sizes of boxes and parcels, distinguishing them from general motion like people walking by or trees swaying. When it identifies a package being left in its view, it sends a specific notification to your phone.
Troubleshooting Steps for Anran Package Detection
If you're not receiving package alerts, work through these solutions methodically.
1. Ensure the Feature is Enabled
It might seem basic, but the first step is to confirm that package detection is actually turned on in your Anran app. Sometimes settings can be disabled by accident or after an app update.
- Open the Anran mobile app.
- Select the camera you want to configure.
- Navigate to the Settings or Alerts menu.
- Look for an option labelled AI Detection, Smart Detection, or specifically Package Detection.
- Make sure the toggle switch for this feature is On.
2. Configure the Activity Zone Correctly
An activity zone tells your camera where to look for specific events. If a package is delivered outside of this defined area, you won't get an alert.
- Go to the Activity Zone or Detection Zone settings for your camera.
- Ensure the zone is drawn to cover the entire area where a courier might leave a package. This should include your entire doormat, porch, or any designated delivery spot.
- Be precise. Don't make the zone too large, as this can include public footpaths and lead to false alerts, but ensure it's large enough to be effective.
3. Optimise Camera Placement and Angle
The camera's perspective is critical for the AI to work correctly. If the view is poor, the algorithm can't accurately identify a package.
- Height: The camera should be mounted around 7-10 feet (2-3 metres) high.
- Angle: It should be angled downwards, looking at the delivery area. A top-down view is much more effective for identifying boxes than a view from the side.
- Clear View: Make sure there are no obstructions like hanging plants, pillars, or furniture blocking the camera's line of sight to the delivery zone.
4. Check for App and Firmware Updates
Anran frequently releases updates to improve performance and fix bugs. An outdated app or camera firmware could be the cause of the problem.
- App Update: Go to the App Store (iOS) or Google Play Store (Android) and search for the Anran app to see if an update is available.
- Firmware Update: In the camera's settings within the app, find the Device Info or Firmware section. If a new version is available, proceed with the update process.
5. Adjust Detection Sensitivity
If the package detection is working intermittently, adjusting the sensitivity might help. A setting that is too low may not pick up smaller packages, while one that is too high might generate false alerts.
- Find the Detection Sensitivity setting in your camera's menu.
- If you are missing alerts, try increasing the sensitivity one level at a time.
- Test the setting to see if it improves performance without creating too many unwanted notifications.
6. Reboot Your Camera and Router
Sometimes, a simple restart can resolve temporary glitches.
- Unplug your Anran camera from its power source.
- Unplug your Wi-Fi router.
- Wait for about 60 seconds.
- Plug the router back in and wait for it to fully restart.
- Plug your camera back in and allow it to reconnect.
If you have completed all these steps and are still not receiving package detection alerts, it would be best to reach out to Anran customer support for more specific technical assistance.