Aqara App Not Loading or Crashing? Here's the Fix

Is the Aqara App Not Working on Your Phone?

The Aqara app is the central command for your entire smart home ecosystem. When it fails to load, crashes, or becomes unresponsive, it can leave you unable to control your devices. This guide offers a clear and professional set of solutions to fix a misbehaving Aqara app, helping you regain control quickly and efficiently.

Whether the app is stuck on the loading screen, freezing, or showing network errors, these troubleshooting steps will help you resolve the problem on both iOS and Android devices.

## Common Aqara App Problems

First, let's identify the specific issue you are experiencing. Understanding the symptom is the first step toward the correct solution.

Symptoms of App Failure:

• Stuck on Splash Screen: The app opens to the Aqara logo but never proceeds to the main device screen.
• Immediate Crash: The app closes itself moments after you tap to open it.
• Frozen or Unresponsive: The app loads but you cannot tap on any buttons, scroll, or interact with your devices.
• Blank Screen: The app opens to a completely white or black screen.
• Persistent Network Errors: You see a "Failed to connect" or "Network error" message, even when your internet is working for other apps.
• Empty Device List: The app loads, but none of your paired devices are shown.
• Login Failure: You are unable to log in, with the sign-in button being unresponsive or giving an error.

If you're facing any of these issues, the following steps will help you get things working again.

## Step-by-Step Guide to Fixing the Aqara App

Follow these instructions in order. Start with the simplest fixes before moving on to more involved solutions like reinstalling the app.

### 1. Check Your Internet Connection

The app requires a stable connection to Aqara's servers to function correctly.

• Switch Between Wi-Fi and Mobile Data: If you're on Wi-Fi, turn it off and see if the app loads on your mobile data connection. If you're on mobile data, connect to a stable Wi-Fi network. This helps determine if the issue is with your local network.
• Restart Your Router: If the app only fails on your Wi-Fi, try restarting your home router to refresh its connection.
• Disable VPN: If you are using a VPN on your device, disable it temporarily. Some VPNs can interfere with the app's ability to connect to the required servers.

### 2. Force Close and Restart the App

Sometimes, the app can enter a bad state, and a simple restart can resolve it.

• On iOS (iPhone/iPad): Swipe up from the bottom of the screen (or double-press the Home button on older devices) to open the app switcher. Find the Aqara app preview and swipe it up to close it.
• On Android: Go to Settings > Apps > See all apps. Find and select the Aqara Home app, then tap "Force stop."

After closing the app, wait a few seconds and try opening it again.

### 3. Clear the App's Cache (Android Only)

Over time, the app's cache can become cluttered or corrupted, leading to loading issues.

1. Go to Settings > Apps > See all apps.
2. Find and select the Aqara Home app.
3. Tap on Storage & cache.
4. Tap the Clear cache button. Do not tap "Clear storage" or "Clear data" at this stage, as this will log you out.
5. Restart the app and see if the issue is resolved.

### 4. Check for App and OS Updates

Running an outdated version of the app or your phone's operating system can cause compatibility problems.

• Update the Aqara App: Visit the App Store (iOS) or Google Play Store (Android) and search for "Aqara Home." If an "Update" button is available, install the latest version.
• Update Your Operating System: Go to your phone's settings (Settings > General > Software Update on iOS; Settings > System > System update on Android) and install any pending OS updates.

### 5. Reinstall the Aqara App

If all else fails, reinstalling the app provides a completely fresh start.

1. Delete the App: Press and hold the Aqara app icon on your home screen and select "Remove App" or "Uninstall."
2. Restart Your Phone: A quick reboot can clear out any residual temporary files.
3. Reinstall: Go back to the App Store or Google Play Store, search for "Aqara Home," and install it again.
4. Log In: You will need to enter your Aqara account credentials to log back in. Your devices and settings are stored in your account, so they will reappear once you're logged in.

By following these troubleshooting steps, you can solve the vast majority of issues preventing the Aqara app from loading, helping you restore control over your smart home devices.