Has Your Aqara Camera Suddenly Stopped Working?
An Aqara smart home camera is a reliable hub and security device, so it can be disruptive when it suddenly stops working. Whether it's completely unresponsive, showing as 'Offline' in the app, or failing to stream video, the problem is usually solvable.
This guide will walk you through the most common reasons why your Aqara camera might have failed and provide a clear, step-by-step troubleshooting process to bring it back online.
Initial Diagnosis: Check the LED Light
The small LED status light on the front of your Aqara camera is your most important diagnostic tool. Its colour and pattern can tell you exactly what's wrong.
- No Light: The camera is not receiving power.
- Flashing Yellow Light: The camera is ready for a new connection (in setup mode).
- Solid Yellow Light: The camera has power but cannot connect to the network or Aqara's servers. This is a connection issue.
- Flashing Blue Light: The camera is trying to connect to the network.
- Solid Blue Light: The camera is connected and operating normally.
Based on what you see, proceed to the relevant section below.
Problem 1: The Camera Has No Power (No LED Light)
This is the most straightforward issue to solve.
- Check the Cable Connections: Ensure the micro USB or USB-C cable is firmly plugged into the back of the camera and into the power adapter. Also, make sure the adapter is securely in the wall socket.
- Test the Power Outlet: Plug another device (like a lamp or phone charger) into the same power outlet to confirm it's working.
- Swap Accessories: The power cable or adapter may have failed. Try using a different, compatible USB cable and power adapter to see if the camera powers on. If it does, you've found the culprit.
Problem 2: The Camera is Offline or Has a Yellow Light
This indicates a network connectivity problem. The camera has power but can't reach the internet.
- Reboot Your Network and Camera:
- First, unplug your main Wi-Fi router from power. Wait 30 seconds.
- While the router is off, unplug your Aqara camera from power.
- Plug the router back in and wait for it to fully restart (all its lights should be stable).
- Finally, plug your Aqara camera back in and give it a few minutes to reconnect. This simple cycle resolves the majority of connectivity issues.
- Check Your Wi-Fi Credentials: Have you recently changed your Wi-Fi network's name (SSID) or password? If so, the camera will not be able to connect. You will need to reset the camera and go through the setup process again in the Aqara Home app to connect it to the new network details.
- Check Router Proximity: Has the camera or your router been moved recently? A weak Wi-Fi signal can cause the camera to drop offline. Try moving the camera closer to the router to see if the connection becomes stable.
Problem 3: The Camera is Online (Blue Light) But Not Working Correctly
If the app shows the camera is online but you can't view the stream or it's not responding, the issue may be with the app or the device's configuration.
- Restart the Aqara Home App: Force close the app on your smartphone and then reopen it. This can resolve temporary caching or display issues.
- Delete and Re-add the Camera: This is a more drastic step, but it often works.
- In the Aqara Home app, go to the camera's settings and choose to delete or remove the device from your home.
- Perform a factory reset on the camera itself. Look for a small reset button (you may need a paperclip) and press and hold it for 5-10 seconds until you hear a confirmation sound.
- The camera's LED should start flashing yellow, indicating it's ready for setup.
- Go through the "Add Accessory" process in the app to set up the camera from scratch.
By systematically checking the power, network, and app configuration, you can solve almost any issue causing your Aqara camera to stop working.