How to Fix Aqara's Missing Package Detection Feature
The package detection feature on compatible Aqara cameras is a fantastic tool for monitoring deliveries and preventing theft. When it works, you get specific alerts telling you a parcel has arrived. But when it fails, and deliveries go unnoticed, it can be both confusing and concerning. This guide will help you troubleshoot the common reasons why Aqara's package detection might be missing or not working correctly.
Successful AI detection depends on having the right camera model, correct camera placement, and properly configured software settings. Let's get it working.
## Prerequisite: Check Camera Compatibility
First and foremost, you must confirm that your specific Aqara camera model supports package detection. This is an advanced AI feature and is not available on all devices. The Aqara Camera Hub G3, for example, is well-known for this capability.
- Check the Box and Manual: Review the product's original packaging and user manual for any mention of "Package Detection" or other AI detection features.
- Check the App's Settings: Open the Aqara Home app, go to your camera's settings page, and look for a "Detection Settings" or similar menu. If the feature is supported, you should see a toggle or option for "Package Detection" there. If you don't see this option, your camera model likely does not support it.
## Step 1: Optimise Camera Placement and View
The camera's AI needs a clear and consistent view of the delivery area to work reliably. Poor positioning is a common cause of failure.
- Angle and Height: The ideal position is one that looks down on your doorstep from a height of about 2-3 metres (7-10 feet). This gives the AI a clear view of the top and sides of a box, making it easier to recognise. A camera positioned too low and looking straight on may struggle to differentiate a package from other objects.
- Unobstructed View: Ensure the entire area where a delivery driver is likely to place a package is within the camera's field of view. Be mindful of obstructions like porch pillars, hanging plants, or large decorations that could hide a package from the camera.
- Define a Detection Zone: In the camera's settings, you should be able to set a specific "Detection Zone." Draw a precise zone that covers only your doorstep area. This tells the camera to ignore motion on the pavement or street and focus its analysis only on the area where packages will be left. This is a critical step for accuracy.
## Step 2: Configure Settings in the Aqara Home App
Once the physical placement is optimised, you need to ensure the software is set up correctly.
- Enable Package Detection: Navigate to your camera's settings in the Aqara Home app. Find the "Detection" or "Alerts" menu and make sure the toggle for "Package Detection" is explicitly turned on. It is often disabled by default.
- Adjust Sensitivity: If packages are being detected but you're also getting false alarms, you may need to adjust the detection sensitivity. If packages are being missed, try slightly increasing the sensitivity. Make small changes and test after each adjustment.
- Check Notification Settings: It's possible the detection is working, but the notifications are turned off. In the app's notification settings, ensure that alerts for "Package Detection" are enabled. You can often set different notification rules for different types of events.
- Firmware Updates: Check for and install any available firmware updates for your camera and your Aqara hub. Manufacturers constantly improve their AI algorithms, and an update could significantly enhance the performance and reliability of package detection.
## Step 3: Ensure Good Lighting Conditions
AI detection can struggle in poor lighting.
- Daylight: Ensure your porch is not in deep shadow for most of the day, which can obscure details.
- Night-time: For night deliveries, the area must be well-lit. Relying solely on the camera's built-in IR night vision might not be enough. A porch light that turns on with motion can provide the necessary light for the AI to accurately identify a package.
By ensuring you have a compatible model, optimising its physical placement, and carefully configuring the detection and notification settings in the app, you can resolve most issues with Aqara's package detection and gain peace of mind knowing you'll be alerted the moment your delivery arrives.