Aqara Camera Speaker Not Working? How to Fix Audio

Troubleshooting Speaker Problems on Your Aqara Camera Hub

Aqara's smart camera hubs, such as the G2H or G3, are multifunctional devices that combine a security camera with a smart home hub, complete with a speaker for alarms and two-way communication. When you can't hear sound from your camera, you lose important functionality. This guide, written in British English, will help you fix common speaker-related issues.

Functions of the Aqara Camera Speaker

The speaker on your Aqara camera hub serves several purposes:

• Two-Way Talk: Allows you to speak with someone near the camera using your phone.
• Siren/Alarm: Emits a loud sound when a security automation is triggered.
• Chime/Ringtone: Can be used as a doorbell chime or for other audible notifications.

A silent speaker can compromise both your communication and security capabilities.

## Step 1: Check In-App and Phone Volume Settings

The problem often lies in a simple software setting rather than a hardware fault.

Where to Look:

1. Phone's Media Volume: When you activate two-way talk, you are listening to the camera's microphone through your phone. Make sure the media volume on your smartphone or tablet is turned up high.
2. Aqara Home App Volume:
   • Open the Aqara Home app and navigate to the device page for your camera hub.
   • Look for a speaker icon or volume slider directly on the live view page. Ensure it is not muted or set to its lowest level.
   • Go into the camera's detailed settings menu. There are often separate volume controls for 'Hub Volume', 'Alarm Volume', or 'Ringtone Volume'. Check that all of these are set to an audible level.
3. App Permissions: For two-way talk to function, the Aqara Home app must have permission to access your phone's microphone.
   • Go into your phone's main Settings menu.
   • Find Apps or Permissions, then locate the Aqara Home app.
   • Ensure that the 'Microphone' permission is set to 'Allow'.

## Step 2: Perform a System Reboot

Rebooting your devices can clear temporary glitches that may be affecting the audio stream.

The Correct Reboot Order:

1. Reboot the Aqara Camera Hub: This is the most important step. Unplug the camera hub from its power source. Wait for at least 60 seconds to ensure it fully powers down. Then, plug it back in. Give the device a few minutes to boot up and reconnect to your network.
2. Restart the Aqara Home App: Force-close the application on your phone. Don't just send it to the background; swipe it away from your recent apps list. This ensures it establishes a fresh connection when you reopen it.
3. Reboot Your Router (Optional but Recommended): If you suspect network issues are causing distorted audio, restarting your Wi-Fi router can also be beneficial.

## Step 3: Check for App and Firmware Updates

Running outdated software can lead to bugs and compatibility issues.

• App Update: Visit your phone's app store (Apple App Store or Google Play Store) and search for the Aqara Home app to see if an update is available.
• Firmware Update: In the Aqara Home app, go to your camera hub's settings page. Look for an option related to 'Firmware Update' or 'Device Version'. The app will check for and allow you to install the latest firmware for your device.

## Step 4: Test Different Speaker Functions

Try to isolate whether the problem affects all speaker functions or just one.

• Test the Alarm: Go into the security/automation section of the app and manually trigger the alarm. Does it make a sound?
• Test a Ringtone: If you have automations set up that use a custom ringtone, trigger one of them.
• Test Two-Way Talk: Initiate the two-way talk feature.

If some sounds work (e.g., the alarm) but others don't (e.g., two-way talk), the problem is almost certainly a software setting or app permission issue. If all speaker functions are silent, it points more towards a volume setting on the hub or a potential hardware fault.

If you have verified all settings and performed all the reboot steps, and the speaker remains completely silent, you should contact Aqara customer support for further assistance, as it could indicate a hardware failure.