Dealing With a Crashing Arlo Secure App?
When you need to check your camera feeds or respond to a motion alert, the last thing you want is for the Arlo Secure app to crash. An unreliable app can leave you feeling disconnected and concerned about your property's security. Whether the app closes itself upon opening, freezes during a live stream, or becomes unresponsive, these issues need a swift resolution.
This guide provides a professional and empathetic approach to troubleshooting Arlo app crashes. By following these structured steps, you can identify the root cause of the problem and restore the app to its reliable, smooth-functioning state on both your iOS and Android devices.
Common Reasons the Arlo App Crashes
Understanding the potential causes can make troubleshooting more effective. Most crashes are not due to a faulty camera but are related to the app's software or its environment on your phone.
- Outdated App Version: Arlo frequently releases updates to patch bugs and improve performance. An old version may have known stability issues.
- Corrupted Cache Data: The app stores temporary files to run faster. If this data gets corrupted, it can lead to unexpected behaviour.
- Insufficient Device Resources: Low storage space or memory on your phone can prevent apps from running correctly.
- Software Conflicts: Other applications, particularly those managing networks like VPNs or firewalls, can interfere with the Arlo app's operation.
- Firmware Mismatch: Your Arlo devices (cameras, base station) should have up-to-date firmware to communicate effectively with the latest app version.
A Step-by-Step Guide to Fixing Arlo App Crashes
Work through these solutions sequentially. After each step, open the Arlo app to check if the crashing problem has been resolved before moving on to the next one.
1. The Essential First Step: Restart Your Phone
A simple reboot can work wonders. It clears your phone's temporary memory (RAM) and can resolve many minor software conflicts that might be causing the Arlo app to crash.
- For iOS: Press and hold the side button and a volume button. When the 'slide to power off' option appears, use it. Wait 30 seconds, then press the side button to turn it back on.
- For Android: Press and hold the power button. Tap the 'Restart' option from the menu that appears.
2. Update the Arlo Secure App
Ensure you are running the latest version of the app, as updates almost always include crucial bug fixes.
- For iOS: Go to the App Store, tap your profile picture, and pull down to refresh the list of available updates. If 'Arlo Secure' is listed, tap 'Update'.
- For Android: Open the Google Play Store, tap your profile icon, select 'Manage apps & device', and then 'Updates available'. Find Arlo and update it.
3. Clear the App's Cache
A corrupted cache is a very common reason for app instability. Clearing it forces the app to create fresh temporary files.
- For iOS: The only way to clear the cache is to delete and reinstall the app. Press and hold the Arlo app icon, then tap 'Remove App' and 'Delete App'.
- For Android: Navigate to Settings > Apps > Arlo Secure > Storage & cache. Tap the 'Clear cache' button. This will not delete your login details or settings.
4. Check Network and Device Settings
Sometimes the issue is not the app itself, but its connection or permissions.
- Test on a Different Network: Switch from Wi-Fi to your mobile data, or vice versa. If the app is stable on one but not the other, you have identified a network-related issue. Try restarting your router if Wi-Fi seems to be the problem.
- Disable VPN: If you use a VPN, temporarily disable it and try launching the Arlo app. VPNs can sometimes interfere with the app's connection to Arlo's servers.
5. Reinstall the Application
If clearing the cache did not work, a full reinstallation is the next step. This process removes all the app's local files and installs a completely fresh version.
- First, uninstall the Arlo Secure app from your device.
- Next, perform a restart of your phone.
- Finally, navigate back to your device's app store and reinstall Arlo Secure. You will need to enter your login credentials again.
Still Having Trouble?
If you have diligently followed all the steps above and the Arlo app continues to crash, the issue might be more complex. We recommend reaching out to Arlo's official support channels. Be ready to provide them with your phone's model, its operating system version, and a summary of the troubleshooting you have already performed. This will help them assist you more efficiently.