Is the Arlo App Not Loading or Constantly Crashing?
When you need to check your security cameras, the last thing you want is an app that won't cooperate. If your Arlo Secure app is stuck on the loading screen, crashing, or refusing to connect, it can be both frustrating and worrying. You're left unable to view live feeds, check recordings, or manage your system.
Fortunately, most issues that cause the Arlo app to fail are related to your mobile device or network, and can be fixed with a few simple troubleshooting steps. This guide will walk you through the most effective solutions to get you back in control.
Common Reasons the Arlo App Fails to Load
Understanding the root cause can help you solve the problem faster. The most likely culprits include:
- Corrupted App Cache: The app stores temporary files to load faster, but these can become corrupted over time.
- Poor Internet Connection: A weak or unstable Wi-Fi or mobile data signal can prevent the app from connecting to Arlo's servers.
- Outdated App Version: An old version of the app might have bugs or be incompatible with your phone's current operating system.
- Arlo Service Outage: On rare occasions, the issue might be on Arlo's end with their servers.
How to Fix the Arlo App When It's Not Working
Work through these solutions one by one. Most users find their issue is resolved by one of the first three steps.
1. Force Close and Re-Open the App
The simplest fix is often the most effective. A force close completely shuts down the app and all its related background processes, allowing for a fresh start.
- On iOS (iPhone): Swipe up from the bottom of the screen (or double-press the Home button on older models) to open the app switcher. Find the Arlo app and swipe it up and off the screen.
- On Android: Go to Settings > Apps. Find and select the Arlo app, then tap 'Force Stop'.
Wait a few seconds, then try opening the app again.
2. Check Your Internet Connection
The Arlo app needs a stable connection to function.
- Switch Networks: If you're on Wi-Fi, try turning it off and using your mobile data instead. If you're on mobile data, try connecting to a stable Wi-Fi network. If the app loads on one network but not the other, you've found the source of the problem.
- Test Your Speed: Run a quick internet speed test on your phone to ensure your connection is stable.
- Reboot Your Router: If your Wi-Fi seems to be the issue, unplug your router from power for 60 seconds and then plug it back in.
3. Clear the App's Cache (Android) or Reinstall (iOS)
This is a highly effective step for fixing persistent loading issues and crashes.
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On Android:
- Go to your phone's Settings > Apps.
- Find and select the Arlo app.
- Tap on 'Storage & cache'.
- Tap the 'Clear Cache' button. (Do NOT tap 'Clear Data' or 'Clear Storage' yet, as this will require you to log in again).
- Restart the app.
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On iOS: iOS doesn't provide an option to clear the cache for a single app. The equivalent process is to uninstall and reinstall the app.
- Press and hold the Arlo app icon on your home screen.
- Tap 'Remove App' and then 'Delete App'.
- Go to the App Store, search for 'Arlo Secure', and download it again. Your settings and recordings are saved to your account and will not be lost.
4. Check the Arlo Server Status
If you've tried the steps above and nothing has worked, the problem might not be on your end.
- Visit the official Arlo Status Page online (status.arlo.com).
- This page provides real-time information on any outages or maintenance affecting Arlo's services. If it shows an issue, you will simply have to wait for their team to resolve it.
By following these steps, you can resolve the vast majority of loading and crashing issues with the Arlo Secure app.