Can't Add a New Arlo Camera to Your System?
Setting up a new Arlo camera is usually a straightforward process, but when it fails, it can be very frustrating. Whether the app can't find your camera, the QR code won't scan, or the sync process keeps timing out, there's usually a simple explanation. This troubleshooting guide will walk you through the most common issues and their solutions to get your new camera online.
The Arlo setup process relies on a precise sequence of events involving your phone, your Wi-Fi network, and the camera itself. A failure at any point in this chain can stop the process in its tracks.
## Step 1: Pre-Setup Checklist - The Essentials
Before you even begin the syncing process in the app, make sure you have the following sorted. These fundamentals are responsible for the majority of setup failures.
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Use the 2.4 GHz Wi-Fi Band: This is the most critical step. Arlo cameras must be set up on a 2.4 GHz Wi-Fi network. Most modern routers broadcast both 2.4 GHz and 5 GHz networks. Your phone must be connected to the 2.4 GHz network before you start the setup process in the app. The camera cannot connect to the 5 GHz band for its initial sync.
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Charge the Camera Battery: For all wire-free Arlo cameras, ensure the battery is fully charged before you begin. A low battery can cause the camera to shut down or fail during the firmware update that often happens during the initial sync.
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Check Proximity: Keep your new camera, your phone, and your Wi-Fi router close to each other during the entire setup process. Aim for within 3-4 metres (10-15 feet). You can move the camera to its final location after it has been successfully added to your account.
## Step 2: Troubleshooting the Syncing Process
If you've covered the basics and the camera still won't add, follow these steps while you are actively using the Arlo app to set it up.
### The QR Code Won't Scan
The Arlo app will display a QR code that the new camera needs to scan with its lens. If the camera isn't reacting, you won't hear the characteristic "chime" sound.
- Increase Phone Brightness: Turn your phone's screen brightness up to the maximum level.
- Hold it Steady: Hold your phone perfectly still about 15-20 cm (6-8 inches) away from the camera's lens.
- Avoid Glare: Make sure there are no reflections or bright lights glaring off your phone's screen. Tilt the phone slightly if needed to get a clear, reflection-free view for the camera.
### Interpreting the Camera's LED Light
The LED light on the front of the Arlo camera is your best diagnostic tool.
- Blinking Blue: This is good. It means the camera has successfully scanned the QR code and is attempting to connect to the network.
- Blinking Amber (or Orange): This indicates a failure. Most commonly, it means you have entered the wrong Wi-Fi password in the Arlo app. Go back and very carefully re-type your 2.4 GHz Wi-Fi password. It is case-sensitive.
- No Light: The camera has no power. Check that the battery is charged and properly inserted.
### If Setup Still Fails
If you have tried all the above steps multiple times, a reset may be in order.
- Factory Reset the Camera: Find the sync button on your camera. Press and hold it for about 15 seconds, until the LED light begins to flash amber rapidly, then release. This will reset the camera to its factory defaults.
- Reboot Your Router: Unplug your router, wait a minute, and plug it back in.
- Restart the Arlo App: Force close the app on your phone and reopen it.
After performing these resets, attempt the setup process one more time from the very beginning.