A Guide to Fixing Arlo Cloud Storage and Recording Issues
One of the most critical features of the Arlo security system is its ability to automatically record video clips to the cloud when motion is detected. When this feature fails, your security system can't do its job. If you're getting motion notifications but find no corresponding video in your Arlo library, or if recordings have stopped altogether, it's time to troubleshoot.
This guide will walk you through the most common reasons why Arlo cameras stop saving to the cloud and how you can resolve them.
Common Symptoms of Cloud Storage Problems
The issue can present itself in several ways, but the outcome is the same: no recorded video when you need it.
- Empty Library: Your cloud library is empty, even though you know events have occurred.
- Notifications Without Recordings: You receive a motion alert on your phone, but when you open the app to view the clip, it doesn't exist.
- Recordings Stop Suddenly: The system was working perfectly and then, without any changes, it stopped saving new clips.
- "Recording Failed" Errors: You may see a specific error message related to a failed upload or recording.
- Camera is Armed, But Not Recording: In the app, your system is set to "Armed," but no motion events are triggering recordings.
How to Solve Arlo Cloud Recording Failures
Let's work through the potential causes, from the most common and simple to the more complex.
1. Check Your Arlo Subscription Plan
This is the number one reason for cloud recordings to suddenly stop. Arlo's free service tiers have changed over the years, and many newer cameras require a paid 'Arlo Secure' subscription for any cloud storage at all.
- How to Check:
- Log in to your Arlo account through a web browser (my.arlo.com).
- Click on Settings, then go to Subscription.
- Here you will see the status of your plan.
- Common Issues:
- Expired Trial: A free trial of Arlo Secure may have expired.
- Failed Payment: The credit card associated with your account may have expired, causing the subscription to lapse.
- Plan Change: You may have inadvertently changed to a plan that doesn't support cloud recording for all your devices.
- Solution: Ensure you have an active, paid subscription that covers the number of cameras you are using.
2. Verify Camera and Base Station Connectivity
A camera cannot upload a video clip if it is not connected to the internet.
- Check Camera Status: In the Arlo app, check if the camera in question is showing as "Offline." If it is, you need to resolve its connection issue first. This could involve checking its battery, moving it closer to the base station or router, or restarting it.
- Check Base Station Status: If you use an Arlo SmartHub or base station, ensure it is online and showing a green light. If the base station is offline, none of its connected cameras can record.
3. Review Your Modes and Rules
Modes and Rules tell your Arlo system what to do when motion is detected. It's possible for these settings to be configured incorrectly.
- Select the 'Mode' Tab: In the Arlo app, go to the Mode tab and select the base station or camera you are troubleshooting.
- Check the Armed Mode: Tap 'Edit' next to the 'Armed' mode.
- Examine the Rules: You should see a rule that says something like, "If motion is detected on [Camera Name], then Record video."
- Ensure Recording is Enabled: Make sure the "Record video" action is present and checked. It's possible to have a rule that only sends a notification without recording. If it's missing or incorrect, add or edit the rule to include the recording action.
4. Check Your Internet Upload Speed
Uploading video requires a stable internet connection with sufficient upload speed.
- Run a Speed Test: Use any popular speed test website or app on a phone or computer connected to the same Wi-Fi network as your Arlo system.
- Check the Upload Speed: Arlo recommends a minimum of 1 Mbps of upload speed per camera. So, if you have three cameras that could potentially record at once, you need at least 3 Mbps of available upload bandwidth.
- Solution: If your upload speed is very low, it could be the bottleneck. Try rebooting your router. If the issue persists, you may need to contact your internet service provider.
By systematically verifying your subscription, camera connectivity, and system settings, you can quickly get to the bottom of Arlo cloud storage issues and ensure your videos are reliably saved when you need them most.