Arlo Camera Won't Connect to Wi-Fi? A Full UK Guide

A Complete Guide to Fixing an Arlo Camera That Won't Connect

It's frustrating when your Arlo camera refuses to connect, whether you're setting it up for the first time or trying to reconnect it after a battery change. This failure to connect or 'sync' can usually be traced back to a few common issues.

This guide will provide clear, step-by-step solutions to troubleshoot and fix the reasons your Arlo camera isn't connecting to its Base Station, SmartHub, or your Wi-Fi network.

### Step 1: For Arlo Systems with a Base Station or SmartHub

Many Arlo systems rely on a central hub to communicate with the cameras. The connection between these two parts is vital.

• Check the Base Station's Status: Look at the lights on your Base Station or SmartHub. You should have a solid green power light and a solid green internet light. If the internet light is amber or off, there is a problem with your home internet connection that you must resolve first.
• Bring the Camera Closer: For the initial syncing process, you must bring the camera very close to the Base Station—ideally within one to three feet (or about one metre). This ensures a strong signal for the pairing process. You can move it to its final destination after it has successfully synced.
• Use the Correct Syncing Process:
  1. Press the 'Sync' button on the top of the Base Station for about two seconds, then release it. The sync status LED should start blinking green.
  2. Within two minutes, press the 'Sync' button on your Arlo camera for about two seconds, then release it.
  3. A blue LED on the camera will blink rapidly to confirm a successful sync.
• Check the Batteries: A low battery can prevent the camera from having enough power to complete the sync process. Ensure your camera's batteries are fully charged before attempting to connect.

## Step 2: For Arlo Cameras Connecting Directly to Wi-Fi

Newer Arlo models can connect directly to your home Wi-Fi network without a Base Station. The setup process is different and has its own potential issues.

• Use the 2.4GHz Wi-Fi Band: This is the most common cause of failure. Arlo cameras can only connect to a 2.4GHz Wi-Fi network. Most UK routers are dual-band, meaning they broadcast both 2.4GHz and 5GHz signals. During setup, you must ensure your smartphone is connected to the 2.4GHz network.
• Enter the Wi-Fi Password Correctly: Passwords are case-sensitive. It's easy to make a typo, so enter it carefully.
• QR Code Scan: During setup, the Arlo app will display a QR code on your phone's screen. You need to hold your phone about 15-20 cm away from the Arlo camera lens until you hear a chime. Ensure the camera lens is clean and there is good lighting.

### Step 3: General Troubleshooting for All Arlo Models

If you're still having issues, these steps can help.

• Reboot Everything: Sometimes a simple restart is all that's needed.
  1. Unplug your Arlo Base Station (if you have one).
  2. Unplug your main internet router.
  3. Wait 60 seconds.
  4. Plug the router back in and wait for it to come fully online.
  5. Plug the Base Station back in and wait for its lights to turn solid green.
  6. Remove and re-insert the batteries in your camera.
• Factory Reset (Last Resort): A factory reset will erase the device's settings.
  • For the Base Station: Press and hold the 'Reset' button on the back with a paperclip until the LEDs flash amber.
  • For the Camera: The method varies by model, but often involves holding the 'Sync' button for about 15 seconds.

By following these targeted steps, you should be able to resolve the connection issue and get your Arlo camera back online.