August App Not Loading? Here’s How to Fix It
When you rely on the August app to control access to your home, it can be incredibly disruptive when it gets stuck on the loading screen or refuses to open at all. This problem prevents you from locking or unlocking your door, checking status, or managing guest access.
Fortunately, this is usually a temporary software glitch that you can fix yourself in just a few minutes. This guide will walk you through the most effective solutions to get your August app running smoothly again.
Common Symptoms of an App Loading Failure
You know you're facing this issue if you see one of the following signs:
- The app opens but remains stuck on the initial August logo screen.
- A blank white or black screen appears, and the app never progresses.
- The app displays a continuous loading spinner or wheel that never resolves.
- You receive a connection error message like 'Cannot connect to August' before the main screen loads.
- The app crashes and closes immediately after you tap to open it.
Step-by-Step Guide to Fixing the August App
Follow these steps in order. The simplest solutions are often the most effective.
1. Force Quit and Relaunch the App
This is the single most effective solution. A force quit completely stops the app's processes, clearing minor memory glitches.
- For iPhone (without a Home button): Swipe up from the bottom of your screen and pause in the middle to open the app switcher. Find the August app and swipe its card up to close it.
- For iPhone (with a Home button): Double-press the Home button to see your recent apps. Find the August app and swipe its card up to close it.
- For Android: Go to Settings > Apps & notifications > See all apps. Find and tap on August, then tap 'Force Stop'.
After closing the app, wait about 10 seconds and then tap the August icon on your home screen to relaunch it.
2. Check Your Internet Connection
The August app needs a stable connection to its servers to load your lock's status.
- Switch Connections: If you are on Wi-Fi, turn it off and try loading the app on your mobile data. If you are on mobile data, connect to a reliable Wi-Fi network. This helps determine if the issue is with your current network.
- Router Reboot: If the app works on mobile data but not your Wi-Fi, try rebooting your home router. Unplug it from power for 60 seconds and plug it back in.
3. Clear the App Cache (Android Users)
Over time, an app's cache can become corrupted, leading to loading issues.
- Go to Settings > Apps & notifications > See all apps.
- Find and tap on August.
- Tap on 'Storage & cache'.
- Tap the 'Clear Cache' button. Do not tap 'Clear Storage' or 'Clear Data', as this may log you out of your account.
- Force quit the app and relaunch it.
For iOS users, the operating system manages the cache, so the best equivalent is to reinstall the app (see step 5).
4. Check for App and OS Updates
Running an outdated version of the app or your phone's operating system can cause compatibility problems.
- App Update: Go to the Apple App Store or Google Play Store and search for the August app. If an 'Update' button is available, install it.
- OS Update: Check your phone's settings for any available system updates (e.g., in Settings > General > Software Update on iOS or Settings > System > System update on Android).
5. Uninstall and Reinstall the App
If all else fails, a fresh installation is the final step. This removes all the app's files from your device and downloads a clean copy.
- Delete the August app from your phone (usually by long-pressing the icon).
- Restart your phone.
- Go to the App Store or Google Play Store, search for 'August Home', and install it again.
- You will need to log in with your account credentials. Your lock and settings are tied to your account and will reappear once you log in.
By following these troubleshooting steps, you can resolve most loading issues with the August app and restore convenient access to your smart lock.