Is Your August App Not Working? Here’s How to Fix It
The August app is the central hub for controlling your smart lock, allowing you to lock, unlock, and manage access from anywhere. When it stops working, it can be both frustrating and inconvenient. Whether the app is crashing, failing to connect, or showing an incorrect lock status, most issues can be resolved with a few simple troubleshooting steps. This guide will walk you through the most common problems and how to get your August app functioning correctly again.
Common Reasons for August App Failures
Understanding the root cause of the problem can help you solve it more effectively. Here are some of the usual suspects when the August app isn’t performing as expected:
Connectivity Problems
Your phone communicates with your August Smart Lock via Bluetooth. For remote operation, the app uses Wi-Fi to connect to your August Connect or Wi-Fi Bridge. Any interruption in these communication paths can cause the app to fail. This could be due to weak Wi-Fi, Bluetooth being turned off, or interference from other devices.
Outdated Software or Firmware
August frequently releases updates for both the app and the lock's firmware. These updates often contain important bug fixes and performance improvements. Running an outdated version of either can lead to compatibility issues and unexpected behaviour.
Incorrect Phone Settings
Modern smartphones have numerous settings, such as battery optimisation and permissions, that can interfere with how apps run. The August app requires specific permissions (like location and Bluetooth access) to function correctly. If these are denied or restricted, the app may not work.
August Server Issues
Occasionally, the problem might not be on your end at all. August's own servers can experience downtime or technical difficulties, which can temporarily prevent the app from connecting and controlling your lock remotely.
Step-by-Step Troubleshooting for the August App
Follow these steps in order to diagnose and fix the most common August app issues.
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Check August's Service Status: Before you start changing settings, it's a good idea to check if August is experiencing a service outage. You can often find this information on their official social media channels or support website. If their servers are down, you'll need to wait for them to resolve the issue.
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Restart the App: The simplest fix is often the most effective. Force close the August app completely on your phone and then reopen it. This can clear minor glitches and re-establish a fresh connection.
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Check Your Phone's Connectivity:
- Bluetooth: Ensure Bluetooth is enabled on your phone. Try turning it off and on again.
- Wi-Fi: Make sure your phone is connected to a stable Wi-Fi network. If you're having trouble with remote access, also check that your August Connect bridge is online.
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Power Cycle Your Phone: A classic troubleshooting step for a reason. Restarting your smartphone can clear its memory and resolve underlying software conflicts that might be affecting the August app.
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Update the App and Firmware:
- Go to the App Store (iOS) or Google Play Store (Android) and check for any available updates for the August app.
- Within the app, navigate to your lock settings and check if there is a firmware update available for your smart lock.
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Clear the App Cache (Android Only): If you are using an Android device, you can clear the app's cache without losing your data. Go to "Settings" > "Apps" > "August" > "Storage" and tap "Clear Cache".
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Reinstall the August App: If none of the above steps have worked, your final step is to uninstall the app from your phone and then reinstall it from the app store. This will ensure you have the latest, uncorrupted version of the application. You will need to log back into your account after reinstalling.
Advanced Solutions
If the basic steps don't resolve the problem, you may need to look at the hardware itself.
Check Your Lock's Batteries
Low batteries in your August Smart Lock can cause intermittent connection issues and make the lock unresponsive to app commands. The app should notify you when batteries are low, but it's worth checking them manually if you're experiencing problems.
Reset Your August Connect
If you use an August Connect Wi-Fi Bridge for remote access and it's not working, try unplugging it from the power outlet for a minute and then plugging it back in. This will force it to reboot and re-establish its connection to your Wi-Fi and your lock.
By systematically working through these troubleshooting steps, you can resolve the vast majority of issues with the August app. If you continue to experience problems, it may be time to contact August's official customer support for more personalised assistance.