How to Fix August App Connection Problems
When your August app fails to connect to your smart lock, it can be more than an inconvenience; it can be a barrier to entering your own home. Understanding how the August system works is the key to diagnosing and fixing connection issues quickly. The system relies on a combination of Bluetooth and Wi-Fi, and the problem usually lies with one of them.
This guide will walk you through the troubleshooting steps, from basic Bluetooth checks to solving issues with the August Connect Wi-Fi bridge.
### Step 1: Troubleshoot the Direct Bluetooth Connection
Your primary method of communication with the lock when you are at home is Bluetooth. For this to work, your phone must be physically close to the lock.
- Get Closer to the Lock: Bluetooth has a limited range, typically around 10-15 feet (3-5 metres). Stand right in front of your door and try to connect again. If it works, you were simply too far away.
- Enable and Reset Bluetooth on Your Phone: Go into your phone's settings and make sure Bluetooth is toggled on. A quick fix is often to toggle it off, wait 10 seconds, and then toggle it back on. This forces your phone to rescan for nearby Bluetooth devices.
- Check App Permissions: Ensure the August app has been granted permission to use Bluetooth. You can check this in your phone's settings under
Apps>August>Permissions. - Restart Your Phone: A simple reboot of your smartphone can clear up temporary glitches in its Bluetooth service that may be preventing the connection.
## Step 2: Check the Smart Lock's Batteries
The August Smart Lock is battery-powered. When the batteries get critically low, the lock will conserve power by reducing the strength of its radios, leading to poor connectivity before it stops responding entirely.
- Check Battery Level in the App: If you can get a connection, open the August app and check the battery level for your lock. The app will warn you when batteries are low.
- Replace the Batteries: If the batteries are low or you haven't changed them in a long time, replace them. The August Smart Lock uses four standard AA batteries. Use a fresh, high-quality set. Do not mix old and new batteries. After replacing them, you may need to recalibrate the lock within the app.
## Step 3: Troubleshoot the August Connect Wi-Fi Bridge
The August Connect is a separate device that plugs into a power outlet. It acts as a bridge between your Bluetooth-only lock and your home Wi-Fi network. This is what enables remote, out-of-home control and integrations with voice assistants.
### Check the Connect's Status
- Look at the LED Light: The small LED on the front of the August Connect tells you its status.
- Solid Green: Everything is working correctly.
- Flashing Green: It's trying to connect.
- Flashing Red: There is a problem connecting to your Wi-Fi network.
- Check its Location: The Connect needs to be within Bluetooth range of your lock and have a good Wi-Fi signal from your router. If it's too far from either one, the connection will be unreliable. Try moving the Connect to an outlet that is closer to both the lock and your router.
- Power Cycle the Connect: Unplug the August Connect from the wall, wait for 30 seconds, and plug it back in. Give it a few minutes to reboot and try to re-establish its connection. The light should eventually turn solid green.
### Re-configure the Wi-Fi
If the Connect's light continues to flash red, it may have lost the Wi-Fi credentials, which can happen after you change your Wi-Fi password or get a new router.
- In the August app, go to the settings for the lock.
- Select
August Connect Settings. - Choose the option to
Change Wi-Fi Networkand follow the in-app instructions to reconnect the bridge to your home Wi-Fi.
By methodically checking your phone's Bluetooth, the lock's batteries, and the status of the August Connect bridge, you can resolve nearly any connection issue you might encounter.