Having Trouble with August Cloud Storage?
Your August Doorbell Cam or security camera's ability to record video clips to the cloud is a critical security feature. It ensures you have a record of events, even if you miss the live notification. When this feature fails, it undermines the reliability of your system. This troubleshooting guide will help you diagnose and fix the most common issues related to August cloud storage.
## Understanding the Core Requirements
For cloud recording to work, a few things need to be in place. Problems usually arise from one of these three areas:
- Subscription: You must have an active August video recording subscription plan.
- Connectivity: Your August device needs a stable, strong Wi-Fi connection with sufficient upload speed.
- Power: The device must have consistent power; intermittent power loss will interrupt recordings.
How to Fix August Cloud Recording Issues
Let's work through the solutions, from the most common and simple to the more involved.
### 1. Verify Your August Subscription
This is the most frequent reason for a lack of recordings.
- Log in to the Website: Go to the official August website and log in to your account.
- Check Your Subscription Status: Navigate to the subscription management section. Verify that your plan is active and not expired.
- Confirm the Correct Device: Ensure that the subscription is applied to the correct camera or doorbell, especially if you have multiple devices. It's easy to accidentally purchase a plan for the wrong one.
### 2. Troubleshoot Your Wi-Fi Network
A poor connection is the second most common culprit. The device needs to be able to upload video, not just receive data.
- Check Signal Strength: In the August app, go to the settings for the problematic device and check the reported Wi-Fi signal strength. If it is weak or poor, the camera will struggle to upload video files.
- Run a Speed Test: Stand near your August device with your smartphone and use a speed test app to check your upload speed. For reliable video recording, you should have a consistent upload speed of at least 2 Mbps.
- Reboot Your Router: Unplug your Wi-Fi router from power for 60 seconds and then plug it back in. This can resolve many underlying connectivity issues.
### 3. Check the Device's Power
Your August device needs a constant and stable power supply.
- For Wired Doorbells: Ensure the doorbell wiring is secure and that the transformer is supplying adequate voltage. A flickering light on the device can indicate a power issue.
- For Other Cameras: Make sure the power adapter is securely plugged in at both the camera and the wall outlet.
### 4. Reboot the August Device
A simple restart can often clear up temporary software glitches.
- If your device has a battery, remove it for 30 seconds.
- If it is hardwired, you may need to turn off the corresponding circuit breaker for a minute or unplug it from its power source.
- Allow the device a few minutes to restart and reconnect to your network.
### 5. Re-authorise and Re-install the App
If the issue seems to be with viewing clips on your phone, the problem may be with the app itself.
- Log Out and Log In: Sign out of your August account in the app and then sign back in. This can refresh the connection to the servers.
- Clear App Cache (Android): On Android devices, you can go to "Settings" > "Apps" > "August" > "Storage" and clear the cache.
- Re-install the App: If all else fails, delete the August app from your phone and reinstall it from the App Store or Google Play Store.
Contacting August Support
If you have confirmed you have an active subscription, strong Wi-Fi, and have tried all the steps above, there may be a more complex issue. It's time to contact August's official customer support. Be ready to provide them with your account email and the serial number of your device.