Note: The August app has been rebranded to the Yale Home app for users outside North America (including the UK). If you are in the UK, download the Yale Home app from the App Store or Google Play and log in with your existing August account credentials — no new account setup is needed.
Introduction to August Missed Recordings
If your August camera is missing critical events, the cause is usually one of three things: motion detection sensitivity too low, a connectivity gap during the event, or the camera entering power-saving mode. This guide covers targeted fixes for both the August View (battery) and Doorbell Cam Pro (wired).
Quick Fixes for August Missed Recordings
Try these first, try these quick checks — they address the most frequently reported causes:
- Power cycle your camera: Unplug the device for 30 seconds, then reconnect. For battery-powered models, remove and reinsert the battery.
- Restart the August App: Close the app completely and reopen it. Ensure you're using the latest version from the App Store.
- Check LED status: A solid green light indicates a stable connection. Blinking amber may signal low battery or weak Wi-Fi.
- Verify power cable/battery: Ensure the power cable is securely connected. For battery models, check the battery level in the app — charge to 100% if below 20%.
- Confirm app login: Log out and back into your August account. Ensure no other devices are using the same network.
Deep Troubleshooting for August Missed Recordings
Check Your August Camera's Wi-Fi Band Settings
August cameras require a 2.4GHz Wi-Fi connection (not 5GHz). In the August App, navigate to Device Settings → Wi-Fi Network. Ensure your camera is connected to a 2.4GHz network. If your router supports dual-band, switch the camera to the 2.4GHz band. Avoid networks with high latency or congestion.
Verify RSSI/Signal Strength
Weak Wi-Fi signals (RSSI below -70dBm) can cause missed recordings. In the August App, go to the app's settings to check signal strength. If the signal is weak, reposition your router closer to the camera or install a Wi-Fi extender. Avoid placing the camera near thick walls, foil insulation, or double-glazed windows that block signals.
Adjust Router Settings
Some routers block port 80 or 443, which August cameras use for communication. In your router's admin panel, ensure these ports are open. If your router has a Quality of Service (QoS) feature, prioritize the August camera's network traffic. For hardwired models, ensure the power source voltage is correct for your model and the router is within 30 feet of the camera.
Update Firmware
Outdated firmware can cause recording gaps. In the August App, go to Device Settings → Firmware Update. If an update is available, follow the prompts to install it. Ensure your camera is connected to a stable Wi-Fi network during the update. Restart the camera after the update completes.
Factory Reset Your August Camera
If basic fixes fail, perform a factory reset. For the August View, press and hold the RESET button on the back for 5 seconds until the LED flashes. For the Doorbell Cam Pro, hold the RESET button for 10 seconds. After resetting, re-pair the camera via the August App. Ensure your Wi-Fi network is 2.4GHz and the signal strength is above -70dBm.
Advanced Troubleshooting for Persistent Issues
Diagnose with August App Logs
If your camera still misses recordings, check the August App for diagnostic logs. In the app, go to Device Status → Diagnostic Logs. Look for errors related to connectivity, motion detection, or storage. If logs indicate a hardware issue, contact August support via their website.
Contact Manufacturer Support
If all troubleshooting fails, reach out to August support at support.august.com. Provide details about the issue, including any error messages, firmware version, and steps you've already tried. August's support team can guide you through advanced diagnostics or arrange a replacement if hardware failure is suspected.
Understanding the Root Causes of August Missed Recordings
Missed recordings often stem from weak Wi-Fi signals, outdated firmware, or misconfigured motion detection. In the UK, solid brick or stone walls can reduce Wi-Fi signal strength by 10-25dB, causing connectivity gaps. Foil insulation in lofts or double-glazed windows can block signals entirely. For battery-powered models like the August View, low battery levels (below 20%) may cause the camera to enter power-saving mode, skipping recordings. Ensure your camera is within 30 feet of the router and avoid placing it near barriers that block signals.
A Managed Alternative to August Cameras
If you find yourself frequently resetting your August camera or dealing with missed recordings, a fully managed security system like scOS may offer a more reliable solution. scOS eliminates the need for Wi-Fi troubleshooting entirely — all cameras are hardwired, ensuring no connectivity gaps. With scOS, you never miss an event due to weak signals or firmware updates. The system also includes 24/7 continuous recording and AI-powered motion detection that adapts to your environment. If your current setup leaves you wondering whether you actually captured anything useful, scOS provides a consistent, managed alternative.
Preventing Future Missed Recordings with August Cameras
To avoid missed recordings, maintain your camera's Wi-Fi signal strength and keep firmware updated. Place your camera within 30 feet of the router and avoid thick walls or foil insulation. For battery-powered models, charge the battery fully (100%) and replace it every 1-2 years. In the August App, check motion detection sensitivity and ensure it's set to 'High' for critical areas. Regularly review the Device Health section for signal strength and battery level. If you notice frequent connectivity issues, consider upgrading to a hardwired model or using a Wi-Fi extender.
When to Replace Your August Camera
August cameras typically last 3-5 years for battery-powered models and 5-8 years for hardwired models. If your camera is over 5 years old, consider replacing it, as sensors and firmware may degrade over time. Signs of replacement include persistent missed recordings despite troubleshooting, weak Wi-Fi signals that can't be resolved, or a camera that no longer responds to resets. Under the Consumer Rights Act 2015, you have up to 6 years to bring a claim for faulty goods — ensure your camera is within warranty or contact August support for repair options.