How to Fix Missed Recordings on Your August Camera
It can be incredibly frustrating to discover that your August camera has missed recording an important event. Whether it's a delivery, a visitor, or a security concern, you rely on your camera to capture what happens at your door. This professional guide will help you systematically troubleshoot the issue and ensure your August camera reliably records every key moment.
Common Causes for Missed Recordings
Several factors can prevent your August camera from recording as expected. These often relate to connectivity, settings, or your subscription plan. By understanding the potential causes, you can quickly identify and resolve the problem. You may be experiencing this issue if your Wi-Fi signal is weak, motion settings are not optimised, or there's an issue with your cloud storage.
Step-by-Step Troubleshooting for August Missed Recordings
Let's work through the solutions to get your camera recording again.
1. Verify Your Wi-Fi Connection
A stable internet connection is essential for your camera to upload video clips to the cloud.
- Check Signal Strength: In the August app, go to your camera's settings and find the 'Device Health' or 'Network' section. Check the reported Wi-Fi signal strength. If it's weak, the camera may struggle to upload recordings.
- Improve Connectivity: Try moving your Wi-Fi router closer to your August device. If that's not possible, a Wi-Fi extender can be an effective solution to boost the signal in the area around your door.
- Reboot Your Router: Sometimes, a simple router reboot can resolve temporary network glitches that might be affecting your camera's connection.
2. Optimise Motion Detection Settings
If your camera's motion detection isn't configured correctly, it won't know when to start recording.
- Adjust Motion Sensitivity: Navigate to the 'Motion Settings' for your camera in the app. If you're missing events, the sensitivity might be too low. Try increasing it one level at a time to find the right balance.
- Configure Activity Zones: Activity Zones tell your camera where to look for motion. Ensure you have drawn zones that cover the key areas, such as your walkway or porch. If zones are not set up, the camera may be ignoring important areas.
- Check Recording Triggers: Confirm that recording is enabled for motion events. Some settings may allow for notifications without recording, so ensure the 'Record Video' option is toggled on.
3. Check Your August Subscription and Storage
August cameras rely on a subscription plan for storing recordings.
- Verify Subscription Status: Log into your account on the August website and check your subscription details. Ensure your plan is active and has not expired.
- Check Cloud Storage: If your plan has a storage limit, it's possible you've run out of space. Review your stored recordings and delete any unnecessary clips to free up space for new ones.
4. Power Cycle Your August Camera
A simple restart can often resolve underlying software issues.
- Restart the Device: If your camera is battery-powered, remove the batteries for 30 seconds and then reinsert them. If it's wired, disconnect it from the power source for 30 seconds before reconnecting it.
- Observe the LED: Watch the indicator light on the device to ensure it powers back on and reconnects to your network successfully.
By methodically working through these steps, you can identify the root cause of missed recordings and restore your August camera to full functionality. A reliable security camera provides peace of mind, and keeping it in optimal working order is key to your home security.