Experiencing August Smart Lock Mounting Issues?
Installing your August smart lock should be a simple upgrade to your home's security and convenience. However, if you're encountering issues with the mounting process, it can quickly become a frustrating experience. Problems like a misaligned deadbolt, a lock that won't turn smoothly, or an adapter that doesn't seem to fit are common hurdles.
This professional guide offers empathetic, step-by-step solutions to help you overcome any August mounting issues. We'll help you achieve a flawless installation so you can enjoy the full benefits of your new smart lock.
Pre-Installation Checks: The Key to a Smooth Setup
Before you even attach the lock, confirming a few key things can prevent the most common mounting problems. A successful installation depends entirely on your existing deadbolt.
- Check Your Door's Alignment: Close your door. Does it latch easily, or do you need to push or pull it for the deadbolt to engage? If your door isn't perfectly aligned, the August lock's motor will struggle. Fix any underlying door issues first.
- Smooth Deadbolt Operation: With the door open, turn your deadbolt's thumb-turn back and forth. It should operate with minimal friction. If it's stiff or gritty, the August lock will have trouble turning it. Consider lubricating or replacing the deadbolt.
- Compatibility is Crucial: Double-check that your deadbolt is a standard single-cylinder model. August locks are not compatible with mortise, rim cylinder, or integrated lock and handle systems.
Step-by-Step Guide to Fixing Mounting Problems
If you've started the installation and run into trouble, follow these troubleshooting steps.
1. The Mounting Plate and Adapters
This is where most issues begin. The mounting plate must be secure and the correct adapter must be used.
- Secure the Mounting Plate: When you attach the mounting plate over the tailpiece (the flat metal bar extending from the back of the deadbolt), tighten the screws evenly. If you tighten one side too much, it can cause the plate to warp, leading to misalignment. Ensure it sits perfectly flush against your door.
- Choose the Right Adapter: August provides several colour-coded adapters. Your deadbolt's manual or the August compatibility chart will tell you which one to use. The adapter must fit snugly onto the tailpiece. If it's loose, the motor won't be able to grip it properly.
2. Attaching the August Lock
Once the plate and adapter are in place, you can attach the main lock unit.
- Open the Wings: Open the two wing latches on the side of the August lock.
- Slide it On: Carefully slide the lock over the adapter and onto the mounting plate. It should sit flush with no gaps.
- Secure the Wings: Close the wing latches to clamp the lock firmly onto the mounting plate. If the wings don't close easily, do not force them. It means the lock is not seated correctly. Remove it and check for obstructions or misalignment.
3. Calibration and Testing
After mounting, the lock needs to be calibrated. This is where many friction-related problems become apparent.
- Follow In-App Calibration: The August app will guide you through calibrating the lock. It learns the locked and unlocked positions of your deadbolt.
- Listen for Straining: Pay close attention to the sound the motor makes. If it sounds like it's straining, grinding, or stops halfway, the deadbolt is experiencing too much friction.
- Troubleshooting Friction: The most common cause of friction is the deadbolt hitting the strike plate on the door frame. You may need to slightly reposition the strike plate or use a file to enlarge the opening.
When to Seek Further Help
If you've adjusted the alignment and confirmed your deadbolt is compatible and smooth, but the mounting issues persist, it's best to take a step back. Re-read the installation manual for your specific August model. You can also contact August's official support with photos of your setup for more tailored advice. A secure, smoothly operating smart lock is essential for your peace of mind.