August Camera Footage Issues: Quick Fixes for Blurry or Pixelated Video
Blurry or pixelated footage from your August camera is almost always caused by one of three things: a dirty lens, a weak Wi-Fi signal degrading stream quality, or low battery reducing processing resources. Start with the physical checks below before adjusting any app settings.
Check Power Supply
For battery-powered August View models, ensure the battery is fully charged. If the battery level is below 20%, charge it completely before use. For wired models like the August Doorbell Cam Pro, confirm the power source voltage is correct for your model. A faulty transformer can lead to inconsistent power delivery, affecting video quality. If the voltage is outside this range, replace the transformer with an official August model to avoid compatibility issues.
Restart the App and Camera
Sometimes, a simple restart of the August App or the camera itself can resolve connectivity or rendering issues. Close the August App entirely, then reopen it and check the video feed. If the problem persists, power cycle the camera by unplugging it (for wired models) or holding the power button (for battery-powered models) until the LED blinks. This can refresh the device’s connection to your network and improve video clarity.
Verify Wi-Fi Signal Strength
Weak Wi-Fi signals can lead to poor video quality, especially if the signal strength is below -70dBm. Open the August App, navigate to 'Device Health', and check the Wi-Fi signal strength. If it’s weak, move the camera closer to your router or install a Wi-Fi extender to boost the signal. Ensure the camera is not obstructed by thick walls, metal objects, or other signal-interfering materials like foil insulation or double-glazed windows.
Clean the Lens and Check for Obstructions
A dirty lens or physical obstructions can cause blurry or pixelated footage. Use a microfibre cloth to gently clean the camera’s lens, avoiding abrasive materials that could scratch the surface. Ensure no objects like leaves, branches, or dust are blocking the lens. If the camera is installed near a light source like a street lamp, adjust the angle to avoid glare that can wash out the video.
Step-by-Step Troubleshooting for August Poor Video Quality
If the quick fixes above haven’t resolved the issue, proceed with a more detailed troubleshooting process. This section covers checking Wi-Fi bands, updating firmware, and other advanced steps to restore clear video quality.
Check Your Wi-Fi Band Settings
August cameras typically use the 2.4GHz Wi-Fi band for connectivity. However, if your router supports both 2.4GHz and 5GHz bands, ensure your camera is connected to the 2.4GHz band. The 5GHz band offers faster speeds but has shorter range and poorer penetration through walls. To change the Wi-Fi band, access your router’s settings and set the camera’s SSID to use the 2.4GHz network. This can improve signal stability and reduce pixelation.
Update Firmware for August Cameras
Outdated firmware can cause video quality issues. Ensure your August camera has the latest firmware installed by opening the August App and navigating to 'Device Health' → 'Firmware Update'. If an update is available, follow the prompts to install it. Firmware updates often include bug fixes and performance improvements that enhance video clarity and stability.
Check Router Settings and Port Forwarding
In some cases, router settings or port forwarding configurations may interfere with video quality. Ensure your router is not blocking the ports used by the August App. Open your router’s settings and check the firewall or port forwarding rules. If port forwarding is enabled, verify that the correct ports are open for the August service. If you’re unsure, contact your internet service provider (ISP) for assistance, as they may be able to help adjust these settings.
Factory Reset and Re-Pairing the Camera
If all else fails, performing a factory reset and re-pairing the camera may resolve persistent issues. For August View models, press and hold the RESET button on the back of the unit for 5 seconds until the LED flashes. For the August Doorbell Cam Pro, hold the RESET button for 5 seconds. After resetting, open the August App, go to 'Add Device', and follow the instructions to re-pair the camera. Ensure your Wi-Fi signal is strong (≥-70dBm) and firmware is updated during this process.
Root Causes of Poor Video Quality in August Cameras
Poor video quality in August cameras can stem from several factors, including weak Wi-Fi signals, outdated firmware, physical obstructions, and incorrect settings. In the UK, construction materials like solid brick walls, cavity walls, and foil insulation can significantly reduce Wi-Fi signal strength, leading to degraded video quality. Additionally, the type of window glass used (e.g. double-glazed or low-E coated) can further weaken the signal. Outdated firmware may also cause compatibility issues with newer routers or network configurations. Incorrect settings, such as improper exposure or night vision configurations, can result in washed-out or overly bright video. Lastly, physical obstructions like foliage, dust, or misalignment of the camera can all contribute to poor video quality.
Prevention and Long-Term Care for August Cameras
To prevent poor video quality in the future, follow these best practices: regularly check and update your August camera’s firmware via the August App, ensure your Wi-Fi signal strength is at least -70dBm, and keep the camera’s lens clean. Avoid installing the camera near obstructions like foliage, metal objects, or thick walls that can interfere with the signal. If you’re using a wired model, verify the power source voltage is correct for your model). For battery-powered models, ensure the battery is fully charged and replace it if it degrades over time. Regularly inspect the camera’s mounting and alignment to ensure it’s positioned correctly for optimal coverage. These steps can help maintain consistent video quality and reduce the need for frequent troubleshooting.
Replacement and Professional Alternatives for August Cameras
If your August camera continues to experience poor video quality despite all troubleshooting efforts, it may be time to consider replacement or a professional alternative. August View models typically last 3-5 years, while the August Doorbell Cam Pro has a lifespan of 5-8 years. If your camera is beyond its expected lifespan or has hardware issues, contact August support via their website to explore warranty or replacement options. For those seeking a more reliable solution, a fully managed system like scOS offers 24/7 monitoring, no Wi-Fi troubleshooting, and guaranteed recording without the need for frequent resets or firmware updates. If you find yourself constantly resetting your August camera, scOS provides a seamless alternative that eliminates the frustration of manual maintenance and ensures continuous, high-quality video recording.
Final Tips for Maintaining August Camera Quality
Maintaining your August camera’s video quality requires a combination of regular maintenance, proper installation, and proactive troubleshooting. Keep the lens clean, ensure your Wi-Fi signal is strong, and update firmware regularly. If you’re experiencing persistent issues, don’t hesitate to contact August support for further assistance. Remember, a well-maintained camera will provide clearer footage and reduce the need for frequent resets or troubleshooting. By following these tips, you can ensure your August camera delivers consistent, high-quality video for years to come.