August

August Service Outage? Fix It with These Steps

August service outages can be frustrating, but these steps resolve them quickly. Check your device status, update firmware, and contact support if needed. Expert help for August products.

Is this your issue?

Doorbell shows as offline in the August app
Not receiving motion alerts or notifications
Live view won't load or keeps buffering
Device fails to connect to Wi-Fi during setup
Firmware update fails repeatedly
Transformer voltage is outside the 16-24V AC range
Battery-powered model (August View) disconnects unexpectedly

Sound familiar? The guide below will help you fix it.

Verify August Service Status First

If your August device is unresponsive or offline in the app, the first step is to confirm whether the issue is a server-side outage. Visit the August service status page at https://status.august.com to check for ongoing disruptions. If the page indicates a service outage, wait for an update from August support before proceeding. If no outage is reported, continue with the troubleshooting steps below.

Your: Immediate Action Steps

Check Power and Connectivity

Power cycle your August device: Unplug the power cable (or remove the battery for August View) for 10 seconds, then reconnect it. This resets the device and can resolve minor glitches.
Restart the August app: Force-close the app and reopen it. If the device still shows as offline, proceed to the next step.
Verify Wi-Fi signal strength: Ensure your August device is within 2.4GHz Wi-Fi range (minimum signal strength of -67 dBm). Use the app's Device Health → Wi-Fi Signal Check feature to confirm.

Confirm App Login Credentials

If your August device is still unresponsive, ensure your app login details are correct. Tap your profile icon in the app → Account Settings → Logout and re-login. If you've recently changed your password, update it in the app.

Check for App Updates

Go to your device's app store and ensure the August app is updated to the latest version. Outdated apps can cause connectivity issues.

Systematic August Problem Solving

Check Wi-Fi Band Settings

August devices require 2.4GHz Wi-Fi for stable performance. If your router uses a dual-band setup (2.4GHz and 5GHz), ensure your August device is connected to the 2.4GHz network. For UK users with Virgin Media Hub 5x or similar routers that use a single SSID for both bands, manually select the 2.4GHz network during setup. In the August app, go to Device Health → Wi-Fi Signal Check to confirm the connection.

Update Firmware

Ensure your August device has the latest firmware installed. Open the August app, navigate to Device Health → Firmware Update, and follow the prompts. If an update is available, it may resolve compatibility issues with your router or app.

Reset and Re-Pair the Device

If the device remains offline, perform a factory reset:

For August View: Press and hold the RESET button on the back of the unit for 5 seconds until the LED resets.
For August Doorbell Cam Pro: Hold the RESET button for 5 seconds to restore factory defaults. After resetting, re-pair the device to your Wi-Fi network using the August app. Ensure your new Wi-Fi network is broadcasting on the 2.4GHz band.

Verify Transformer Voltage (Hardwired Models)

For August Doorbell Cam Pro (hardwired models), check the transformer voltage at the junction box. The voltage must be between 16-24V AC. If it's outside this range, consult an electrician to adjust the transformer.

Address Battery Issues (August View)

August View is a battery-powered model. If the battery is low, the device may disconnect. Use the Battery health monitor in the app to check the battery level. If it's below 20%, charge the device fully before re-pairing it to the network.

Advanced August Troubleshooting Techniques

Check for Network Interference

If your August device is still unresponsive, check for network interference from other devices (e.g. microwaves, cordless phones). Move your router closer to the August device or use a Wi-Fi extender to improve signal strength. For homes with dense construction (pre-1920s terraced houses), consider installing a mesh Wi-Fi system to eliminate dead zones.

Contact August Support

If all troubleshooting steps fail, contact August support at https://support.august.com. Provide details about the issue, including the model of your August device, the Wi-Fi signal strength, and any error messages you've encountered. August support can guide you through advanced diagnostics or arrange a replacement if hardware failure is suspected.

Understanding Root Causes

Common Reasons for August Service Outages

August service outages are typically caused by temporary server issues, connectivity problems, or hardware malfunctions. Common causes include:

Weak Wi-Fi signal strength (below -67 dBm)
Transformer voltage outside the 16-24V AC range for hardwired models
Interference from previously-used Wi-Fi networks
Outdated firmware on the August device
Battery depletion in battery-powered models like August View

UK-Specific Challenges

In the UK, many ISP routers (e.g. Virgin Media Hub 5x) use a single SSID for both 2.4GHz and 5GHz bands. This can cause August devices to connect to the wrong band, leading to connectivity issues. Ensure your August device is manually set to connect to the 2.4GHz network during setup. Additionally, homes with dense construction (pre-1920s terraced houses) may require a mesh Wi-Fi system to ensure full coverage.

Keeping Your August System Running Smoothly

Maintain Optimal Wi-Fi Performance

To prevent future service outages, ensure your August device is always within 2.4GHz Wi-Fi range (minimum signal strength of -67 dBm). Avoid placing your router near metal objects or thick walls that can block the signal. For homes with dense construction, consider installing a mesh Wi-Fi system to eliminate dead zones.

Regular Firmware Updates

Keep your August device's firmware up to date by checking the app's Device Health → Firmware Update section regularly. Firmware updates often include performance improvements and bug fixes that can prevent service outages.

Full disclosure: we built scOS to address exactly this frustration of cameras that depend on Wi-Fi to function. scOS uses permanently powered cameras connected via ethernet.

When to Replace Your August Device

If your August device is more than 5 years old, it may be nearing the end of its lifespan. Signs that replacement is needed include:

Persistent connectivity issues despite troubleshooting
Battery degradation (August View battery holds less charge after 300-500 cycles)
Transformer voltage issues that cannot be resolved
Firmware updates that no longer work due to outdated hardware

Under the Consumer Rights Act 2015, UK consumers have up to 6 years to claim faulty goods. If your August device is under warranty, contact August support for a replacement or repair.

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Frequently Asked Questions

August service outages often stem from temporary server issues or connectivity problems. Begin by checking the August service status page at https://status.august.com. If the issue is server-side, you'll see a live update. If your device shows as offline in the app, ensure your August Doorbell Cam Pro or August View is within 2.4GHz Wi-Fi range (minimum signal strength of -67 dBm). If the signal is weak, move your router closer or use a Wi-Fi extender. For hardwired models like the Doorbell Cam Pro, verify the transformer voltage at the junction box is between 16-24V AC. If your device is battery-powered, ensure the battery is fully charged (August View has a battery health monitor in the app). If all steps fail, contact August support at https://support.august.com for further assistance.

If your August doorbell keeps disconnecting during setup, it may be due to interference from a previously-used Wi-Fi network. Disable the old network's SSID in your router settings or perform a factory reset on your August device. For August View, press and hold the RESET button on the back for 5 seconds until the LED resets. For the Doorbell Cam Pro, hold the RESET button for 5 seconds to restore factory defaults. After resetting, ensure your new Wi-Fi network is broadcasting on the 2.4GHz band (not 5GHz). If your ISP router uses a single SSID for both bands (common with Virgin Media Hub 5x), manually select the 2.4GHz network during setup. If the issue persists, check for firmware updates in the August app under Device Health → Firmware Update.

August devices rely on 2.4GHz Wi-Fi for stable connectivity. If your router uses a dual-band setup (2.4GHz and 5GHz), ensure your August device is connected to the 2.4GHz network. For UK users, many ISP routers like Virgin Media Hub 5x use a single SSID for both bands, which can cause issues. In the August app, go to Device Health → Wi-Fi Signal Check. If the signal strength is below -67 dBm, move your router closer or use a Wi-Fi extender. For hardwired models like the Doorbell Cam Pro, check the transformer voltage at the junction box (must be 16-24V AC). If your home has dense construction (common in pre-1920s terraced houses), consider installing a mesh Wi-Fi system to improve coverage.

If your August device is not receiving motion alerts, check the app's notification settings. Open the August app, go to Settings → Notifications and ensure motion alerts are enabled. Verify that the Battery health monitor is not flagging low battery (August View requires a minimum of 20% charge). If your device is hardwired, confirm the transformer voltage is between 16-24V AC. If the signal strength is below -67 dBm, move your router closer or use a Wi-Fi extender. If the issue persists, factory reset the device by holding the RESET button for 5 seconds and re-pair it to the network. If problems continue, contact August support at https://support.august.com.

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