How to Fix August Smart Lock Wi-Fi Disconnection Issues
The main benefit of an August Smart Lock is the ability to control and monitor your lock remotely. When it disconnects from Wi-Fi, you lose this critical functionality, including the ability to lock or unlock your door from anywhere, check its status, or receive smart alerts. This can be a significant inconvenience and a source of concern.
The key to understanding August Wi-Fi issues is to know that the lock itself does not connect directly to Wi-Fi. It uses Bluetooth to communicate with the August Connect Wi-Fi bridge, which is plugged into a nearby power outlet. It is the Connect bridge that then links your lock to your home Wi-Fi network. This guide will help you troubleshoot the entire chain of connection to resolve disconnection problems.
Common Causes for August Wi-Fi Disconnections
The problem almost always lies in the communication between the lock, the Connect bridge, and your router.
- August Connect Placement: The Connect bridge may be plugged in too far from your Wi-Fi router, or too far from your August Smart Lock.
- Weak Wi-Fi Signal: The location where the Connect is plugged in may have poor Wi-Fi reception.
- Bluetooth Issues: Temporary interference or glitches can disrupt the Bluetooth link between the lock and the Connect bridge.
- Low Batteries: While the Connect is mains-powered, very low batteries in the Smart Lock itself can sometimes cause it to behave erratically.
- Router Problems: A temporary issue with your home router can knock the Connect bridge offline.
Step-by-Step Guide to Restore Your August Lock's Connection
Follow these steps in order to diagnose and fix the Wi-Fi disconnection issue.
1. Check the Status in the August App
First, open the August app and check the signal strength indicators.
- Navigate to your lock's settings page.
- Look for a section on 'Network Settings' or 'Connection Status'.
- Here, you should see the status of both the Bluetooth connection (lock to phone/Connect) and the Wi-Fi connection (Connect to router). This will help you identify where the failure is occurring. For example, if Bluetooth is okay but Wi-Fi is bad, the problem is likely with the Connect's placement relative to the router.
2. Reboot the August Connect Bridge and Your Router
A simple power cycle can resolve many temporary communication errors.
- Unplug the August Connect bridge from the wall outlet.
- Unplug your home Wi-Fi router from its power source.
- Wait for 60 seconds.
- Plug the router back in first and wait for it to fully restart and connect to the internet.
- Plug the August Connect bridge back in. Wait for the small LED light on it to turn solid green, which indicates a successful connection.
3. Optimise the Placement of the August Connect
The location of the bridge is the most critical factor for a stable connection.
- Ideal Location: The Connect should be placed in a direct line of sight, or as close as possible, to both your August Smart Lock and your Wi-Fi router.
- Check Distances: It should be within Bluetooth range of the lock (typically under 10 metres) and in a location where it gets a strong Wi-Fi signal from your router (ideally within 5-7 metres).
- Avoid Obstructions: Do not plug the Connect in behind a sofa, a metal cabinet, or other large objects that could block signals.
4. Check the Batteries in Your Smart Lock
While not a direct cause of Wi-Fi failure, low batteries can cause the lock's radio to perform poorly.
- Open the August app and check the battery level for your lock.
- If the batteries are low, replace them with a fresh set of high-quality batteries as recommended by August. This can sometimes improve the stability of the Bluetooth connection to the Connect bridge.
5. Re-run the Wi-Fi Setup for the Connect
If the connection is still not stable, you can try reconnecting the bridge to your network.
- In the August app, go to the settings for your lock.
- Find the August Connect settings and choose the option to 'Change Wi-Fi Network' or 'Disconnect Wi-Fi'.
- Follow the in-app instructions to set up the Wi-Fi connection from scratch. This will ensure it has the correct credentials and establishes a fresh link to your router.
Still Experiencing Disconnections?
If you have tried all the steps above, including optimising the Connect's location, and your lock still disconnects frequently, there may be an issue with Wi-Fi interference in your home. Try moving the Connect to a few different outlets to see if you can find a 'sweet spot'. If the problem persists, contacting August support with the details of your troubleshooting is the recommended next step.