Is Your August Smart Lock Not Syncing Correctly?
An August Smart Lock adds convenience to your life, but when it stops syncing, that convenience can turn into confusion. A "syncing" issue can manifest in several ways: the app shows the wrong lock status, Auto-Unlock fails, or you can't control the lock remotely.
This troubleshooting guide will help you understand how the lock communicates and walk you through the most common solutions to get your August lock syncing perfectly again.
Understanding How Your August Lock Syncs
Your August lock uses two different wireless technologies:
- Bluetooth: When your phone is nearby (within about 30 feet), it communicates directly with the lock via Bluetooth. This is used for locking/unlocking when you're at home and for the Auto-Unlock feature.
- Wi-Fi (via August Connect): The August Connect bridge is a separate device that plugs into a wall outlet. It connects to your lock via Bluetooth and then connects to your home Wi-Fi network. This is what allows you to control the lock and check its status when you are away from home.
Syncing problems can occur with either of these connections.
Step-by-Step Troubleshooting for Syncing Issues
Start with step one and work your way down, as the simplest solutions often resolve the problem.
1. Check the Batteries
Low batteries are the #1 cause of connectivity and performance problems. The lock may have enough power to operate manually, but not enough to maintain a stable Bluetooth connection.
- Action: Replace the batteries inside your August Smart Lock. Use a fresh set of four CR123 lithium batteries. Avoid using rechargeable batteries as their voltage can be inconsistent.
2. Check Your Phone's Bluetooth
If you are at home and the app won't connect, the issue is likely with the Bluetooth connection.
- Action: Make sure Bluetooth is enabled on your phone. Go to your phone's settings and toggle Bluetooth off and then back on again. Stand within 10-15 feet of the lock and try to connect again.
3. Reboot Your Phone
A simple reboot can clear up temporary glitches within the August app or your phone's Bluetooth service.
- Action: Turn your phone completely off and then turn it back on. Open the August app and see if the lock syncs.
4. Recalibrate Your Lock
If the app is connecting but showing the wrong status (e.g., says it's locked when it's unlocked), it may need to be recalibrated.
- Action: Open the August app and navigate to the lock's settings page. Scroll down and tap on "Calibrate Lock". Follow the step-by-step instructions in the app.
5. Troubleshoot the August Connect Wi-Fi Bridge
If you can control the lock when you're at home via Bluetooth, but not when you're away, the issue lies with the August Connect bridge.
- Check the LED Light: Look at the small LED light on the front of the Connect. A solid green light means it's connected and working. A flashing red light means it has lost its connection.
- Check its Location: The Connect needs to be within Bluetooth range of your lock (ideally 15-20 feet) AND within range of your Wi-Fi router. Don't plug it in behind a sofa or in a cabinet.
- Reboot the Connect: Unplug the August Connect from the wall outlet, wait 10 seconds, and plug it back in. Give it a few minutes to reconnect.
- Check Your Wi-Fi: Ensure your home internet is working. If your router is offline, the Connect can't work.
By methodically checking the batteries, your phone's connection, and the August Connect bridge, you can solve the vast majority of syncing problems and restore the smart convenience of your August lock.