Is Your Avigilon Mobile App Giving You Trouble?
When you rely on your Avigilon security system to protect your property, the mobile app is a critical tool for monitoring on the go. It can be incredibly frustrating when the app fails to work as expected, whether it’s refusing to open, failing to connect, or not showing live video. This guide provides a professional, step-by-step approach to diagnosing and resolving the most common issues with the Avigilon mobile app.
Before diving into detailed troubleshooting, it’s important to perform a few basic checks. These simple steps can often resolve the problem without needing to go further.
- Check Your Internet Connection: Ensure your smartphone or tablet is connected to the internet, either via a stable Wi-Fi network or a strong mobile data signal.
- Verify Server Status: Confirm that your Avigilon Control Center (ACC) server or Avigilon Cloud Services connection is online and operational.
- Restart the App: Force close the application and then reopen it. This can clear minor glitches.
- Reboot Your Device: A simple restart of your mobile device can often solve underlying software conflicts.
### Common Symptoms of Avigilon App Problems
Identifying the specific symptom is the first step towards finding the right solution. Here are some of the most frequently reported issues:
- The app will not open or crashes upon launch.
- A "Cannot Connect to Server" or "Login Failed" error message appears.
- You can log in, but the camera list is empty or fails to load.
- Live video streams are black, frozen, or endlessly buffering.
- The app is extremely slow or unresponsive to your commands.
- You are not receiving push notifications for alerts or events.
## Step-by-Step Troubleshooting Guide
If the preliminary checks didn't solve your issue, follow these more detailed steps. Work through them in order to systematically rule out potential causes.
### 1. Verify Your Credentials and Server Address
The most common reason for a connection failure is incorrect information.
- Username and Password: Carefully re-enter your username and password. Remember that passwords are case-sensitive. If you have recently changed your password, ensure you are using the new one.
- Server Address: Double-check that the ACC server address or Avigilon Cloud Services URL is entered correctly. A single typo can prevent a successful connection. Consult your system administrator if you are unsure of the correct address.
### 2. Check App and Device Permissions
Modern mobile operating systems require you to grant specific permissions for apps to function correctly.
- Network Access: Ensure the Avigilon app has permission to use Wi-Fi and mobile data. You can find this in your device's settings under 'Apps' > 'Avigilon'.
- Notifications: If you are not receiving alerts, verify that push notifications are enabled for the app in your device's notification settings.
### 3. Update the Application
Running an outdated version of the app can lead to compatibility issues and bugs.
- Visit the Apple App Store (for iOS) or the Google Play Store (for Android).
- Search for the Avigilon app.
- If an 'Update' button is visible, tap it to install the latest version. Always run the most current version for optimal performance and security.
### 4. Clear App Cache and Data
Over time, the app's cache can become corrupted, leading to crashes and other strange behaviour.
- For Android: Go to 'Settings' > 'Apps' > 'Avigilon' > 'Storage'. Tap 'Clear Cache'. If the problem persists, you can also try 'Clear Data', but be aware this will reset the app, and you will need to log in again.
- For iOS: The only way to clear the cache is to uninstall and reinstall the app.
### 5. Reinstall the Application
If none of the above steps have worked, a fresh installation is the next logical step.
- Uninstall: Press and hold the Avigilon app icon on your device and select 'Uninstall' or 'Delete App'.
- Reboot: Restart your mobile device to clear any residual files.
- Reinstall: Go back to the app store and download a fresh copy of the Avigilon app.
- Log In: Enter your credentials and attempt to connect again.
By following these structured troubleshooting steps, you can resolve the vast majority of issues affecting the Avigilon mobile app. If you continue to experience problems, it may be time to contact your security system administrator for further assistance.