Avigilon Geofencing Not Working? Fix It Fast

Avigilon Geofencing Not Working? A Troubleshooting Guide

Geofencing is a powerful feature in the Avigilon ecosystem that allows you to automate your security system based on your physical location. When working correctly, it can automatically arm your system when you leave and disarm it upon your return, providing both convenience and peace of mind. However, when it fails, it can leave your property unprotected or create frustrating false alarms.

This guide will walk you through the most common causes of Avigilon geofencing issues and provide clear, step-by-step instructions to get it working again.

## First Steps: Checking the Basics

Before diving into more complex settings, let's ensure the fundamentals are in place. These simple checks resolve the majority of geofencing problems.

1. Check App Permissions: The Avigilon app requires constant access to your location to know when you've crossed the geofence boundary.

   • On iOS: Go to "Settings" > "Privacy & Security" > "Location Services". Find the Avigilon app in the list and ensure its access is set to "Always".
   • On Android: Go to "Settings" > "Apps" > "Avigilon" > "Permissions" > "Location". Select "Allow all the time".

2. Enable Precise Location: Modern smartphones have accuracy settings. Geofencing requires the highest precision.

   • On iOS: In the same Avigilon location settings menu, ensure the "Precise Location" toggle is switched on.
   • On Android: Go to "Settings" > "Location" and ensure the location mode is set to "High accuracy".

3. Review Your Geofence in the App: Open the Avigilon app and navigate to the geofencing settings.

   • Confirm the geofence boundary is drawn correctly around your property.
   • Ensure the rules for entering and exiting the zone (e.g., "Arm when leaving," "Disarm when entering") are enabled and configured as you intend.

## Advanced Troubleshooting Steps

If the basic checks didn't solve the problem, it's time to investigate other potential causes related to your device and network.

### Mobile Device Settings

Your phone's operating system has features that can interfere with apps running in the background, which is essential for geofencing.

• Disable Battery Optimisation: Aggressive battery-saving modes can prevent the Avigilon app from checking your location in the background.

  • On Android: Go to "Settings" > "Apps" > "Avigilon" > "Battery". Select "Unrestricted" or "Do not optimise". The wording may vary by manufacturer.
  • On iOS: Low Power Mode can affect background app activity. Ensure it is turned off by going to "Settings" > "Battery".

• Enable Background App Refresh: This setting allows the app to update its information when not actively open on the screen.

  • Go to "Settings" > "General" > "Background App Refresh" and ensure it is enabled for the Avigilon app.

### Network and Connectivity

A stable connection is crucial for your phone to report its location back to the Avigilon system.

• Stable Internet Connection: Geofencing relies on GPS but also uses Wi-Fi and mobile data for faster, more accurate positioning. If you are in an area with poor mobile signal, your location may not update correctly.
• Restart Your Device: A simple reboot of your smartphone can resolve many underlying software glitches that may be affecting location services or the Avigilon app.
• Log Out and Log Back In: Sign out of your Avigilon account within the app, close the application completely, and then sign back in. This re-establishes a fresh connection with the servers and can often fix syncing issues.

By systematically working through these steps, you can identify and resolve the root cause of your Avigilon geofencing problems. Properly configured permissions and device settings are key to ensuring the feature works reliably and your property remains secure.