Avigilon Camera Won't Reset? A Step-by-Step Guide

What to Do When Your Avigilon Camera Won't Reset

An Avigilon security camera is a robust piece of equipment, but like any advanced technology, it can sometimes require a reset to resolve issues such as a forgotten password, network connectivity problems, or incorrect configuration. However, it can be particularly frustrating when the camera doesn't respond to a factory reset attempt.

This professional guide will help you understand the proper reset procedures and provide you with a clear, authoritative path to troubleshooting a non-responsive camera.

## Understanding the Factory Reset Process

A factory reset, or hard reset, is designed to wipe all user-configured settings from the camera. This includes the IP address, camera name, recording schedules, and user credentials. It reverts the device to the state it was in when it left the factory. This is a crucial tool for network administrators and security technicians.

The most common method involves pressing a physical, often recessed, button on the camera's body.

## Why is My Avigilon Camera Not Resetting?

If you are pressing the reset button and nothing is happening, there are several potential reasons. Let's work through them logically.

### 1. Incorrect Procedure

The most common reason for a failed reset is simply not following the correct procedure for that specific camera model. While the general principle is the same, timings can vary.

• Standard Method:

  1. Ensure the camera is powered on. A reset will not work if there is no power.
  2. Locate the reset button. On dome cameras, it's often on the main board inside the dome. On bullet cameras, it might be under a small, sealed cover.
  3. Use a paperclip or a similar thin object to press and hold the reset button firmly.
  4. Continue holding the button for at least 10-15 seconds.
  5. Watch the camera's internal status LED. A successful reset is usually indicated by the LED changing colour (e.g., from green to amber) or blinking rapidly.
  6. Release the button and allow the camera to reboot. This may take a minute or two.

• Power-Cycle Method (for some models):

  1. Disconnect the power from the camera.
  2. Press and hold the reset button.
  3. While still holding the button, reconnect the power.
  4. Continue to hold the button for another 10-15 seconds after power is restored.
  5. Release and allow the camera to boot.

Action: Consult the official installation manual for your exact Avigilon camera model to confirm you are using the correct procedure.

### 2. The Reset Button is Disabled in Firmware

For enhanced security, some Avigilon cameras have a feature where the physical reset button can be disabled through the camera's web interface. If this setting was enabled, pressing the button will have no effect.

• Symptom: You follow the procedure perfectly, but the camera gives no indication of resetting (no LED change, no reboot).
• Problem: If the button is disabled and you have also forgotten the admin password, you are in a difficult situation. The primary reason for this feature is to prevent unauthorised physical access from being enough to take over a camera.

Action: In this scenario, your only option is to contact Avigilon's official technical support. They have recovery procedures for these specific situations, but you will likely need to provide proof of ownership of the device.

### 3. Physical Hardware Fault

While less common, it's possible the reset button itself is faulty, or there is a deeper issue with the camera's main board.

• Symptom: You have tried the correct procedure multiple times, confirmed the button is not disabled, and the camera remains completely unresponsive.
• Action: If the camera is still under warranty, contact your installer or Avigilon support for a potential replacement (RMA). If it is out of warranty, you may need to consider replacing the unit.

## What to Do After a Successful Reset

If you manage to reset the camera successfully, remember:

• It will lose its static IP address. It will either revert to a default IP (check the manual) or request a new one from a DHCP server.
• You will need to use the Avigilon Camera Configuration Tool to discover the camera on your network.
• The username and password will revert to the factory defaults (e.g., admin/admin or admin with no password). It is critical that you change these credentials immediately upon logging in for the first time.