Comelit Can't Save Locally? SD Card Recording Fixes

Troubleshooting: When Your Comelit System Can't Save Locally

The ability to save video recordings locally to a microSD card is a key feature of many Comelit video intercom systems, providing a secure record of visitors and events without subscription fees. When this function fails, it compromises your security and peace of mind. This guide will help you systematically troubleshoot and resolve issues that prevent your Comelit system from saving recordings locally.

## The Role of Local Storage

Local storage relies on a microSD card inserted into your indoor monitor. The system is configured to record video clips when certain events occur, such as a missed call from the door station or detected motion. A failure in this process usually points to an issue with the SD card itself, the monitor's configuration, or a hardware fault.

Step-by-Step Guide to Fix Local Recording Issues

Let's diagnose the problem by starting with the most common and easily solvable causes.

### 1. Inspect and Verify the MicroSD Card

The microSD card is the most frequent point of failure.

• Check Compatibility: Ensure you are using a compatible microSD card. A Class 10, high-endurance card from a reputable manufacturer is strongly recommended. Standard SD cards can fail quickly under the constant read/write operations of a security device. Also, verify the card's capacity is within the maximum limit specified in your Comelit model's manual.
• Physical Inspection: Power down the monitor, carefully remove the microSD card, and inspect it for any physical damage. Re-insert it firmly to ensure it is seated correctly in the slot. A loose card will not be detected by the system.

### 2. Format the MicroSD Card Correctly

An incorrect file system or data corruption on the card can prevent the system from writing new files.

• Format Using the Comelit Monitor: The best practice is to format the SD card using the monitor's built-in formatting utility. Navigate through the on-screen menu to Settings > Storage (or a similar path) and select the option to Format SD Card. This ensures the card is prepared with the exact file system the monitor requires.
• Format Using a Computer: If the monitor's format function doesn't work, use a computer. For cards 32GB or smaller, format to FAT32. For cards 64GB or larger, format to exFAT. After formatting on a computer, re-insert the card into the monitor and try the internal format utility again.

### 3. Review the System's Recording Settings

It's possible the system is simply not instructed to record.

• Enable Recording: Dive into the monitor's settings menu. Look for Recording, Video, or Event Settings. Ensure that recording for missed calls or other events is enabled.
• Check Storage Path: Verify that the designated storage location is set to Local or SD Card. Some systems might have options for cloud or NVR storage, and if one of those is selected by mistake, nothing will be saved to the card.

### 4. Test the System Manually

Don't wait for a real event to see if the fix worked.

• Trigger a Test Recording: Go to your external door station and press the call button. Let it ring without answering from the indoor monitor. This should trigger a "missed call" event.
• Check for the File: After a minute, navigate to the playback or recordings menu on your monitor. See if a new video clip from the missed call has been saved. If it has, your issue is resolved.

### 5. Update Firmware

Manufacturers release firmware updates to fix bugs and improve performance. A known issue with local recording may have been addressed in a recent update.

• Check the official Comelit website for the latest firmware version for your monitor model.
• Follow the manufacturer's instructions carefully to update the device, as an incorrect procedure can cause further issues.

By following these troubleshooting steps, you can identify and fix the vast majority of problems related to local storage on your Comelit system.