Solving Comelit Cloud Storage and Recording Issues
A Comelit security camera provides peace of mind, but its effectiveness is heavily reliant on its ability to record and store footage in the cloud. If you've noticed that your camera is no longer saving recordings or you're unable to access past events, it can be a significant concern. This guide provides a comprehensive set of troubleshooting steps to diagnose and resolve common Comelit cloud storage issues.
## Why Cloud Storage is Essential
Cloud storage is the service that saves video clips triggered by motion or other events. Without it, you can likely still view a live feed from your camera, but you won't have any record of what happened in the past. This makes it crucial to ensure the service is working correctly. Problems usually stem from one of three areas: your account subscription, the camera's internet connection, or the settings within the Comelit app.
## Common Symptoms of Cloud Storage Failure
If you're experiencing a cloud storage problem, you'll likely see one or more of the following symptoms:
- No New Recordings: The event history in your app is empty, even after motion has occurred.
- Subscription Error Messages: The app displays a warning about an expired or inactive subscription.
- Inability to View Past Clips: You can see a list of past events, but they won't play or download.
- Camera 'Offline' in Cloud: The camera shows a live view but is reported as disconnected from the cloud service.
- Gaps in Recording History: The timeline is missing chunks of time where events should have been recorded.
## Step-by-Step Troubleshooting Guide
Work through these steps in order to systematically identify and fix the problem.
### Step 1: Verify Your Comelit Cloud Subscription
The most common reason for recordings to stop is an expired subscription. Even if you believe it's active, it's always the first thing to check.
- Open the Comelit App: Launch the app on your smartphone or tablet.
- Navigate to Account Settings: Go to the menu and find the section labelled 'Account', 'Subscription', or 'Billing'.
- Check Status: Look for the status of your cloud recording plan. Does it show as 'Active'? Does it have a valid expiry date?
- Check Payment Method: Ensure the payment card on file has not expired or been declined.
If your subscription has lapsed, you will need to renew it to resume cloud recordings.
### Step 2: Assess Your Camera's Wi-Fi Connection
For a video file to be saved to the cloud, it must be uploaded from your camera via your home's Wi-Fi network. A weak or unstable connection will cause these uploads to fail.
- Check Signal Strength: In the Comelit app, go to your camera's settings and look for a 'Device Health' or 'Network' section. It should show you the Wi-Fi signal strength (RSSI). A poor signal is a likely culprit.
- Improve the Signal: If the signal is weak, try moving your Wi-Fi router closer to the camera. If that's not possible, consider installing a Wi-Fi extender or a mesh Wi-Fi system to provide a stronger, more reliable connection to the area where your camera is installed.
- Run an Internet Speed Test: Use a speed testing app on your phone while standing near the camera. You need sufficient upload speed (we recommend at least 2 Mbps per camera) for reliable cloud recording.
### Step 3: Reboot Your System
A simple reboot can often resolve temporary glitches. It's best to restart your devices in a specific order.
- Power Cycle the Camera: Unplug your Comelit camera from its power source. Wait for 60 seconds, then plug it back in. Allow a few minutes for it to fully restart and reconnect.
- Reboot Your Router: Unplug your internet router from power. Wait 60 seconds and plug it back in. Wait for all the lights to return to their normal state before testing the camera again.
### Step 4: Check In-App Settings
Sometimes, the issue can be caused by incorrect settings within the Comelit app itself.
- Motion Detection: Ensure that motion detection is enabled for the camera in question.
- Detection Zones: Check your configured motion zones. If they are drawn incorrectly or the sensitivity is too low, the camera may not be triggering recordings as you expect. Try expanding the zones or increasing the sensitivity to test.
- Recording Schedule: Verify that you don't have a schedule set that prevents the camera from recording at certain times of the day.
## When to Contact Comelit Support
If you have worked through all the steps above and your cloud storage is still not functioning correctly, it may be time to seek further help. Before you contact support, make sure you have the following information ready:
- The model of your Comelit camera.
- The status of your cloud subscription.
- The results of your Wi-Fi signal strength and speed tests.
Contacting Comelit's official customer support with this information will allow them to diagnose the problem more efficiently. It's possible there may be a wider service outage or a more complex issue with your account or device that only they can resolve.