Troubleshooting Comelit Motion Detection Issues
Effective motion detection is the cornerstone of a proactive security system. If your Comelit CCTV system isn't detecting movement, recording events, or sending alerts, it cannot provide the security you depend on. This guide is here to help you resolve these problems.
We will walk through the essential configuration steps for your Comelit NVR or standalone camera, from enabling the feature and setting detection zones to fine-tuning sensitivity and ensuring notifications are correctly set up.
## Fundamental Motion Detection Configuration
Most motion detection problems originate from the core setup on your Comelit Network Video Recorder (NVR) or IP camera. You will typically need to access this through a connected monitor or via its web interface on a computer.
- Enable Motion Detection: Navigate to the main menu, and find the 'Event' or 'Alarm' section. Select 'Motion Detect' and ensure that the feature is enabled for the specific camera channel you wish to monitor.
- Define the Detection Area: You must tell the system where to look for motion. In the 'Area' or 'Region' settings, you will see the camera's live view. You need to draw a grid or box over the parts of the image you want to be monitored. If the entire screen is selected by default, that's fine, but if it's clear, nothing will be detected. For best results, draw zones specifically around points of entry like doors, gates, and paths.
- Set the Operating Schedule: Check the 'Schedule' settings. This feature allows you to define the days and times when motion detection should be active. Ensure the schedule is configured for the periods you need surveillance. For 24/7 monitoring, the entire schedule grid should be active.
## Fine-Tuning for Accurate Alerts
If your system is detecting motion but you're getting either too many false alarms or it's missing real events, you need to adjust the sensitivity.
- Sensitivity: This setting controls how much change in the scene is required to trigger an event. A higher sensitivity setting will make the system react to smaller movements, which can be useful indoors but can cause false alarms outdoors from things like rain, insects, or moving shadows.
- Threshold: Some systems may also have a threshold or object size setting. This can help the system ignore small movements and only trigger when a larger object (like a person or vehicle) enters the scene.
Our Recommendation: Start with sensitivity at a medium level. If you get false alarms, reduce it slightly. If it misses events, increase it. It may take a few adjustments to find the perfect balance for each camera's unique environment.
## Solving Recording and Notification Problems
If the system seems to be detecting motion (e.g., you see a motion icon on the live view) but it isn't recording or sending alerts, check the following 'Linkage Actions'.
### Recording Issues
In the event settings, there's a 'Linkage Action' or 'Action' menu. For a motion event, you must specify what you want the system to do.
- Ensure 'Record Channel' is ticked for the camera that detects the motion.
- Check your NVR's main recording schedule and make sure it is set to 'Motion' or 'Event', not 'Continuous' or 'Manual', for the desired times.
- Verify that your hard drive has free space and is in a 'Normal' status.
### Notification Issues
To receive alerts on your phone via the Comelit View app:
- In the NVR's linkage action settings, ensure 'Send Email' or 'Push Notification' is enabled.
- In the Comelit View app itself, go to the push notification settings and ensure they are turned on for your device.
- Most Importantly: Go into your phone's main settings menu, find the list of installed apps, select Comelit View, and make sure it has permission to send notifications.
By systematically reviewing and correcting these settings, you can ensure your Comelit security system's motion detection works reliably and accurately, providing you with the peace of mind you expect.