Delayed Alerts from Your Comelit Intercom?
A core feature of a smart intercom system like Comelit is the ability to receive instant notifications on your smartphone, allowing you to see and speak to visitors from anywhere. When there is a significant lag or delay in these notifications, the system's convenience and security are compromised. A visitor might press the button, but you only receive the alert seconds, or even minutes, later—by which time they may have already left.
This delay can be frustrating and worrying. This comprehensive guide will help you understand the reasons behind Comelit notification lag and provide you with a series of troubleshooting steps to resolve the issue and restore the instant communication you expect.
Key Symptoms of Delayed Comelit Notifications
It is important to identify the exact problem you are facing. Notification lag can manifest in several ways:
- Delayed App Ringing: The most common symptom is a noticeable delay between a visitor pressing the call button and your smartphone app starting to ring.
- Late Push Notifications: The banner or push notification on your phone appears long after the event.
- Slow Video Feed: The notification might arrive quickly, but the video stream takes a very long time to load, preventing you from seeing who is there.
- Missed Calls: The notification arrives so late that the system registers it as a missed call before you even have a chance to answer.
- Inconsistent Delays: Sometimes the notification is instant, while at other times it is severely delayed, making the system unreliable.
How to Troubleshoot and Fix Comelit Notification Delays
Work through these solutions, starting with the most common causes.
1. Assess and Optimise Your Network Strength
The single biggest cause of notification lag is a poor or unstable network connection, specifically the Wi-Fi signal to your Comelit monitor or external unit.
- Check Wi-Fi Signal: Use a Wi-Fi analyser app on your smartphone near your Comelit device to check the signal strength. It should ideally be above -67 dBm for stable performance.
- Move Your Router: If possible, move your Wi-Fi router closer to the Comelit indoor monitor.
- Install a Wi-Fi Extender: If moving the router isn't an option, a Wi-Fi mesh system or a dedicated extender can boost the signal in the area where your intercom is located.
- Reduce Network Congestion: Too many devices on your network can slow it down. Try temporarily disconnecting other devices to see if the notification speed improves.
- Check Upload Speed: Video intercoms rely on upload speed. Run a speed test and ensure you have a consistent upload speed of at least 2 Mbps.
2. Optimise Comelit App and Smartphone Settings
Your smartphone's operating system often tries to save battery by putting apps to sleep. This can prevent the Comelit app from receiving notifications instantly.
- Disable Battery Optimisation:
- On Android: Go to Settings > Apps > Comelit App > Battery. Select "Unrestricted" or "Don't Optimise".
- On iOS: iOS manages this automatically, but ensure Background App Refresh is enabled under Settings > General > Background App Refresh for the Comelit app.
- Check Notification Settings: Go to your phone's notification settings for the Comelit app and ensure all permissions are granted, including "critical alerts" if the option is available.
- Keep the App Updated: Ensure you are running the latest version of the Comelit app from the App Store or Google Play, as updates often include performance improvements.
3. Update Your Comelit System's Firmware
Comelit occasionally releases firmware updates for their hardware to improve performance, fix bugs, and enhance security. An outdated firmware can sometimes cause communication delays.
- Check for any available firmware updates through your Comelit professional installer or refer to the official Comelit documentation for your specific model. This process can be technical, so it is often best left to a professional.
4. Reboot Your System
A simple yet often effective step is to reboot everything involved in the process.
- Reboot your Comelit indoor monitor.
- Reboot your internet router.
- Reboot your smartphone.
This can clear temporary glitches in the connection between the devices and the server, potentially resolving the lag.
By systematically working through these network, app, and hardware checks, you can identify and fix the root cause of your Comelit notification lag, ensuring you always receive alerts the moment a visitor arrives.