Comelit Package Detection Not Working? Here's How to Fix It
The package detection feature on Comelit video doorbells is an incredibly useful tool for monitoring deliveries and preventing theft. This smart alert is designed to notify you specifically when a parcel is left at your door, giving you greater peace of mind. However, if you can't find the feature or it isn't working correctly, it can be a source of frustration.
This guide is for UK users of Comelit doorbells and will walk you through the necessary steps to check for, enable, and troubleshoot the package detection feature.
Symptoms of a Missing or Faulty Feature
How do you know there's a problem? You might be experiencing one of the following:
- The Option is Missing: You've looked through every menu in the Comelit app, but there is no toggle or setting for 'Package Detection'.
- No Notifications: You get alerts for people and general motion, but you never receive a specific notification when a courier leaves a package.
- It Disappeared: The feature may have been present when you first set up the doorbell, but it has since vanished after an app or firmware update.
- Intermittent Performance: The feature only works sometimes, failing to detect packages that are clearly visible in the video.
- Subscription Issues: You are paying for a subscription plan that is supposed to include package detection, but the feature is not active.
A Step-by-Step Guide to Enabling Package Detection
Follow these steps to get your smart alerts working as intended.
1. Verify Your Doorbell Model's Compatibility
The first and most important step is to confirm that your specific Comelit doorbell model actually supports package detection.
- Check the Product Manual: Refer to the user manual that came with your device.
- Visit the Official Website: Look up your model on the official Comelit UK website and check its list of features and specifications.
- Not All Models Have It: This is an advanced AI feature, and it is often reserved for the newer or higher-end models in the product range. If your model doesn't support it, no amount of troubleshooting will enable it.
2. Update Firmware and App Version
New features are often rolled out via software updates. You need to ensure both the doorbell's internal software (firmware) and the app on your phone are fully up-to-date.
- Update the Comelit App: Go to the Apple App Store or Google Play Store on your smartphone and check for any available updates for the Comelit app.
- Update the Doorbell Firmware: Open the Comelit app, go to your doorbell's settings page, and look for a section called 'Device Info', 'About', or 'Firmware Update'. If an update is available, follow the on-screen instructions to install it. This process can take several minutes; ensure the doorbell remains powered on.
3. Check Your Subscription Plan
For many smart doorbell brands, advanced features like package detection are tied to a paid subscription plan.
- Log in to Your Account: Go to the subscription management section in the Comelit app or on their website.
- Verify Your Plan: Check the details of your subscription plan to ensure that it explicitly includes package detection or 'Advanced AI Events'. If you are on a free or basic plan, you may need to upgrade to unlock the feature.
4. Configure Activity Zones
You need to tell the doorbell where to look for packages.
- Go to Motion Settings: In the doorbell's settings menu, find 'Motion Detection Settings' or 'Activity Zones'.
- Define the Zone: You will be shown the live view from your camera. Use your finger to draw a precise zone that covers the area where a delivery person is likely to place a parcel (e.g., your doormat or porch).
- Be Specific: Make the zone as tight as possible to the target area. This helps the AI work more efficiently and reduces the chance of false alerts from movement outside the zone.
By systematically checking these four areas—compatibility, software updates, subscription, and settings—you can resolve most issues preventing your Comelit package detection from working correctly.