Solving Comelit Video Entry Wifi Disconnection Issues
A Comelit video entry system adds a layer of modern security and convenience to your home. However, its reliance on a stable Wifi connection means that network dropouts can be a significant problem, causing missed calls and a loss of remote access. This guide is designed to help you diagnose and resolve these Wifi disconnection issues.
### Recognising the Symptoms of a Wifi Problem
First, ensure the issues you are facing are indeed related to your Wifi connection. Here are the common signs:
- 'Device Offline' Status: Your monitor or door station is marked as 'Offline' or 'Unreachable' in the Comelit app.
- Calls Not Reaching Your Phone: A visitor presses the button on the external panel, but you do not receive a notification or call on your mobile device.
- Poor Call Quality: When a call does connect, the video is heavily pixelated or frozen, and the audio is garbled or delayed.
- Inability to Connect to Live View: The app fails to establish a connection when you try to view the camera feed remotely.
- Intermittent Functionality: The system works correctly for a period but then stops, only to start working again later without any intervention.
## Step 1: Verify and Strengthen Your Wifi Signal
The number one cause of disconnections for a stationary device like a video monitor is a weak or unstable Wifi signal.
1. Connect to the 2.4 GHz Network
This is a critical step. While the 5 GHz Wifi band is faster, the 2.4 GHz band has a significantly longer range and is far better at penetrating walls, doors, and floors.
- Action: Ensure your Comelit system is connected to your 2.4 GHz Wifi network. If your router uses the same name for both bands, consider logging into your router's settings and giving them separate names (e.g., 'HomeWifi-2.4GHz' and 'HomeWifi-5GHz') to guarantee the correct connection.
2. Assess Signal Strength
You need a strong, consistent signal at the location of your indoor monitor.
- Action: Use your smartphone to measure the Wifi signal strength right next to the Comelit monitor. If the signal is weak (only one or two bars), you have found the likely source of your problem.
3. Improve Your Wifi Coverage
If the signal is weak, you must boost it.
- Relocate the Router: If possible, move your Wifi router to a more central location in your home, closer to the monitor.
- Use a Wifi Extender: A simple Wifi extender can be placed halfway between the router and the monitor to amplify the signal and extend its reach.
- Install a Mesh System: For the best possible coverage, a mesh Wifi system uses multiple nodes to create a powerful, seamless network throughout your entire property, eliminating dead spots.
## Step 2: Optimise Your Network for Stability
If the signal is strong but problems persist, the issue may be with your network's configuration.
1. Perform a Full System Reboot
Rebooting your devices can clear temporary software errors.
- Action: Power off the Comelit monitor, unplug your internet router, and any network switches you may have. Wait for 60 seconds. Power on the router first and wait for it to fully connect. Then, power on your Comelit monitor.
2. Change the Wifi Channel
Interference from nearby Wifi networks can disrupt your connection.
- Action: Use a Wifi analyser app to see which channels are most congested. Log in to your router's settings and manually set the 2.4 GHz channel to a clearer one, such as 1, 6, or 11.
3. Assign a Reserved IP Address
To prevent IP address conflicts on your network, you can reserve a specific address for your Comelit monitor.
- Action: In your router's settings, find the 'Address Reservation' or 'Static DHCP' section. You can then link your monitor's unique MAC address (found in its network settings) to a specific IP address, ensuring it never changes.
By methodically working through these signal and network optimisation steps, you can create a stable environment for your Comelit system, ensuring it stays online and ready when you need it most.